Medical Support Assistant

This position provides support to the Prosthetics and Sensory Aid Service (PSAS). This position serves as the liaison between the clinical staff in their assigned area and serves customers both internal and external.

Duties

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo

Major duties include (but not limited to):
-Performs scheduling functions for Orthotic and Prosthetics Consults, Prosthetics requests and Return to Clinic Orders following all rules and regulations.
-Initiates and carries out a variety of clerical duties associated with patient care and treatment at multiple Prosthetic and Sensory Aid Service (PSAS) areas as it relates to scheduling.
-Answers a multitude of telephone calls and records messages pertaining to such tings as detailed Prosthetic Consult requests and recognize urgent issues that require referral to the professional staff for immediate action.
-Provides front-line assistance to customers with questions or concerns.
-Helps facilitate refill requests for patients in person or calling in.
-Arranges and schedules appointments for patients at a variety of locations, services and consultants on the Prosthetics request process, coordinate appointments for timeliness and to avoid conflicts in patient treatment and to meet the schedule of the PSAS.
-Manages the daily appointment list which requires scheduling, cancelling and processing no-show appointments.
-Orients new PSAS staff members to such things as location of the patient files, formatting of CPRS, VISTA, and Visual Aid.Retrieves and inputs pertinent data into our VISTA, CPRS programs, maneuvers and retrieves medical documentation from the VISTA Capture/Display Program and is knowledgeable with Remote Data and is able to retrieve appropriate data requested.
-Participates in team huddles/meetings in order to manage and plan patient care
-Maintains office supplies for the clinics, printer and/or copy machines, sorting mail and distributing fax communications,
-Other duties as determined by supervisor.

Work Schedule: Monday-Friday; Schedule Varies (0700-1530, 0730-1600, 0800-1630)
Telework: Ad-hoc (Not on reoccurring basis)
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Requirements