Member Engagement Specialist

Looking to build a lasting career? Join a team that is inclusive and embraces all individuals. Intermountain Centers is one of the largest statewide behavioral health and integrated care organizations in Arizona. What does building a lasting career look like?

• Top-level compensation packages
• Exceptional health, dental, and disability benefits
• Career and compensation advancement programs
• Student loan forgiveness programs
• 401k company match
• Bilingual pay differential
• Holiday, PTO and employer paid life insurance
• Clinical licensure supervision and reimbursement
• Evidence-based treatment approaches, training, and supervision.

Intermountain Centers and its statewide affiliates are currently recruiting career-minded individuals interested in opportunities within the largest adult and child service continuum in Arizona.

General Summary: The Regional Member Engagement Specialist provides dedicated outreach to members without an assigned Care Coordinator and members with identified clinical or operational follow-up needs. The role supports timely member contact, continuity of care, and regional engagement goals through outreach, prompt documentation, and communication with clinical teams. The Specialist does not maintain an assigned caseload; Regional and Executive Leadership establish daily or weekly outreach priorities.

JOB RESPONSIBILITIES:

Conduct targeted outreach to members, members with gaps in care, and members requiring follow-up related to quality or value-based contract measures.
Contact members overdue for Annual Assessments or ISP updates, or requiring PCP or BHMP follow-up, and communicate identified needs to the clinical team.
Use standardized outreach scripts and approved DAP billing templates to support consistent member contact and documentation.
Document each interaction immediately following contact and finalize all documentation by the end of the workday.
Notify the clinical team following successful contact, summarize the discussion, and identify concerns requiring follow-up.
Follow the established escalation protocol for urgent safety, crisis, medication, medical, or behavioral health concerns.
Follow centralized outreach assignments to prevent duplication and support prioritized member engagement efforts.
Other duties related to the general nature of the position.
Maintains an approved schedule, and acceptable level of attendance.

QUALIFICATIONS:

Required Education: High School Diploma or Equivalent.

Required Experience: High School Diploma plus 5+ years Care Coordination experience, OR Bachelor or Masters Degree plus 1+ year Care Coordination experience.

Preferred Education: Bachelor’s Degree

REGULATORY:

• Minimum 18 years of age.
• Valid AZ DPS Level I fingerprint clearance card (must maintain valid card throughout employment)
• CPR, First Aid, AED certification, if required (must maintain throughout employment).
• Initial current negative TB test result, if required (Employer provides).

Questions about this position? Contact us at HR@ichd.net.

Intermountain Centers is an equal opportunity employer. Intermountain Centers does not discriminate based on age, ethnicity, race, sex, gender, religion, national origin, creed, tribal affiliation, ancestry, gender identity, sexual orientation, marital status, genetic information, veteran status, socio-economic status, claims experience, medical history, physical or intellectual disability, ability to pay, source of payment, mental illness, and/or cultural and linguistic needs, as well as any other class protected by law.