Member Service Representative

📍 Shelton Family YMCA - Shelton, WA 98584

Overview

Salary Range:

$17.13 - $17.13 Hourly

Position Type:

Part-Time

Category:

Member Services

Description

POSITION SUMMARY:

The Member Service Representative is responsible for providing membership enrollment, program registration and information/referral services to YMCA members. They create an atmosphere that is welcoming and courteous, and serve members accurately and efficiently. The Member Services Representative is the initial and primary link between the public and the YMCA.

OUR CULTURE:
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

ESSENTIAL FUNCTIONS:

1. Register community members for membership, branch programs, association programs and events using the online membership management system

1. Perform all transactions under your own name and password

1. Maintain a till, including collecting money, making change and reconciling. Document funds, overages and shortages

1. Control admittance to facility by ensuring all who enter are checked in or have been issued a day pass or swim pass

1. Enforce organizational and facility policies and procedures

1. Maintain lobby and lounge cleanliness. Support cleanliness and safety throughout the facility

1. Perform office tasks, member follow-up calls or other projects as delegated by supervisor

1. Exhibit the YMCA Four Core Values (Respect, Responsibility, Caring and Honesty) during work shift or while using the YMCA facility

1. Provide accurate, thorough and timely information to the public regarding YMCA membership, programs and facilities

1. Answer phones consistently, accurately, and courteously

1. Perform other duties as a supervisor requests

POSITION REQUIREMENTS:

• This position is part-time, with hours available days and evenings, weekdays and weekends
• Attendance at Member Service staff meetings and bi-annual All-Staff meetings required

PART-TIME BENEFITS:

• Flexible work schedules
• Paid sick time (one hour accrued for every 40 hours worked)
• One paid floating holiday per calendar year
• Complimentary individual membership to the South Sound YMCA, including access to our facilities, online resources and discounts for fee-based programs.

Qualifications

QUALIFICATIONS:

1. Minimum 16 years of age or older

1. Positive, friendly and enthusiastic attitude; enjoys working with people of all backgrounds

1. Ability to quickly analyze the member’s needs and meet those needs by answering questions or directing questions/calls to the appropriate person

1. Working knowledge of the YMCA organizational structure

1. Ability to function independently and multi-task in a fast-paced environment

1. Basic clerical knowledge

1. Initiative to take on tasks or responsibilities to meet the needs of members or staff

1. Flexibility with one’s work schedule, order of assigned tasks and work environment

1. Ability to present oneself professionally to members and staff

1. Ability to speak and write clearly, concisely and thoroughly

1. Ability to maintain accurate membership records and a till drawer 99.9% of assigned work shifts

Upon hire:

• Current Child & Infant and Adult CPR, AED and First Aid must be obtained within 30-days of hire and kept current throughout length of employment.
• New Employee Orientation must be completed within 45 days of hire.

LEADERSHIP COMPETENCIES:

• Mission Advancement
• Inclusion
• Collaboration
• Personal Growth

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities.
• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone.
• The employee is required to stand and move around the work environment.
• The employee must occasionally lift and/or move up to 45 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
• The noise level in the work environment is usually moderate.