Member Services Representative

Benefits:

• 401(k)
• Dental insurance
• Employee discounts
• Free uniforms
• Vision insurance
• Flexible schedule

Front Desk

Job Summary

The Member Services Representative - Front Desk creates a welcoming and positive experience for members, guests, and prospects by delivering exceptional customer service, managing front desk operations, and supporting club cleanliness.

Duties and Responsibilities

· Greet members, guests, and prospects

· Handle all front desk activities

· Respond to member questions and concerns

· Answer phones promptly

· Check in members and update accounts

· Facilitate new member sign-ups and conduct tours

· Assist with cleaning and organizing the club

Qualifications and Requirements

· Prior customer service experience preferred

· Basic computer proficiency

· Passionate about fitness and health

· Positive attitude and strong interpersonal skills

· Reliable, punctual, and professional

· High school diploma or GED equivalent required

· Must be 18 years of age or older

Physical Demands

· Remain standing or walking for extended periods

· Frequent communication, in-person and via phone

· Occasionally lift up to 50 lbs.

· Handle cleaning chemicals or biohazards safely

Benefits

· Health Insurance

· Dental Insurance

· Vision Insurance

· 401(k) Plan

· Free Gym Membership