Microsoft 365 Engineer

A Brief Overview

Primarily responsible for the day-to-day management and maintenance of the server environment. Additionally, responsible for the implementation of server and storage technology as well as server based applications. Interacts with business users and vendors to implement new and existing servers and systems. Act as 2nd level support for server and storage issues. Assists in the development and strategy of the server infrastructure through system monitoring, maintenance, and system upgrades.

What You Will Do

• Participates with Project Management Office (PMO) representatives and IT&S Technology Architects/Senior engineers to implement new projects and service requests.
• Ensures proper transition of operational documentation and necessary training to appropriate operational teams.
• Assists tier 1 server and storage support organization in the timely resolution of Service Desk Trouble Tickets and related issues. Creates training and documentation relating to processes and solutions that can be addressed by tier 1 personnel.
• Performs on-site analysis, diagnosis and resolution of server problems. ​
• Monitors server resources, including CPU usage, disk usage, and response times to maintain operating efficiency.​
• Accurately documents instances of server failure, repair, installation, and removal.
• Manages and administers an expanding VMWare ESX environment.
• Installs, configures, tests, maintains and troubleshoots Windows/Unix servers, related hardware and software.
• Collaborates with Desktop Support group, Service Desk, and internal customers to ensure efficient operation of University Hospitals systems infrastructure.
• Supports and manages the daily operations of a Microsoft Active Directory.
• Serves as a point of escalation for complex operational issues.
• Coordinates and monitors troubleshooting to isolate and diagnose common system problems; documents system events to ensure continuous uptime. Recommends course of action and implements as approved.
• Coordinates testing, upgrades and configuration of system services. Ensures changes are in accordance with appropriate operating procedures; recommends revisions or changes based upon results. Prepares for and prescribes approaches to foreseen bottlenecks and challenges.
• Serves as subject matter expert on complex system processes and procedures.
• Participates in on-call service rotation; provides 24 x 7 production support on a rotating basis. Performs occasional night/weekend work as assigned.

Microsoft 365 Engineer Responsibilities

• Administer and support Microsoft 365 services, including SharePoint Online, OneDrive, Microsoft Teams, and Exchange Online.
• Support identity, authentication, access management, and directory synchronization services.
• Develop and maintain PowerShell automation and operational support tools.
• Troubleshoot and resolve Microsoft 365 and hybrid infrastructure issues.
• Support security, governance, compliance, monitoring, and auditing activities across Microsoft cloud services.
• Develop and maintain technical documentation, standards, and operational procedures.
• Collaborate with infrastructure, security, application, and business teams to deliver technology solutions.

Additional Responsibilities

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Education

• High School Equivalent / GED (Required) and
• Bachelor's Degree (Preferred)

Work Experience

• 5+ years Experience with computer systems (Required) and
• Experience with server hardware, file systems, core computing software, networking, and maintenance (Required) and
• Experience in complex operating system infrastructure – metro or global (Preferred)
• Experience supporting Microsoft 365 services, including SharePoint Online, Teams, OneDrive, and Exchange Online (Strongly Preferred)
• Experience with Microsoft Entra ID, hybrid identity, and access management (Strongly Preferred)
• Experience with Microsoft Azure administration (Strongly Preferred)
• PowerShell scripting and automation experience (Strongly Preferred)
• Experience supporting enterprise Windows Server and Active Directory environments (Strongly Preferred)

Knowledge, Skills, & Abilities

• Detail-oriented and organized, with good analytical and problem solving ability. (Required proficiency)
• Notable client service, communication, presentation and relationship building skills. (Required proficiency)
• Ability to function independently and as a team player in a fast-paced environment. (Required proficiency)
• Must have strong written and verbal communication skills. (Required proficiency)
• Ability to effectively document processes. (Required proficiency)
• Self-starter who is inspired by technology, highly organized, and ability to work with minimal supervision. (Required proficiency)
• Excellent skills with Microsoft Office Suite including Visio and Project. (Required proficiency)

Licenses and Certifications

• Microsoft (MCP, MCSE), Citrix, Cisco, VMWare, A+ or similar (Preferred)

Physical Demands

• Standing Occasionally
• Walking Occasionally
• Sitting Constantly
• Lifting Rarely 20 lbs
• Carrying Rarely 20 lbs
• Pushing Rarely 20 lbs
• Pulling Rarely 20 lbs
• Climbing Rarely 20 lbs
• Balancing Rarely
• Stooping Rarely
• Kneeling Rarely
• Crouching Rarely
• Crawling Rarely
• Reaching Rarely
• Handling Occasionally
• Grasping Occasionally
• Feeling Rarely
• Talking Constantly
• Hearing Constantly
• Repetitive Motions Frequently
• Eye/Hand/Foot Coordination Frequently

Travel Requirements

• 10%