Network Specialist

Job Description

CANDIDATE MUST BE A CURRENT PERMANAENT CITY EMPLOYEE

About the Office of Labor Relations

The Office of Labor Relations (OLR) represents the Mayor in the conduct of all labor relations between the City of New York (NYC) and labor unions representing employees of the city. In addition, the Commissioner serves on behalf of the Mayor as the City’s liaison with both labor and management in the private sector.

OLR staff provide labor relations support to City agencies with workforce labor issues, facilitating labor-management meetings, representing the City in representation hearings, administering employee grievances and arbitration, and negotiating collective bargaining agreements with the City's 149 bargaining units.

OLR also administers the Health Benefits Program, Management Benefits Fund, Employee Assistance Program, WorkWell NYC, Medicare Part B Reimbursement Program, Pre-Tax Benefits Program and other Citywide programs, including the Deferred Compensation Plan and New York City Employee Individual Retirement Account (NYCE IRA).

About the Information Technology Operations Division

The IT Division at OLR manages day-to-day operations, including network infrastructure, cybersecurity, data management, software and applications, and technical support. Its goal is to provide reliable, cost-effective technology solutions that help OLR staff work efficiently and support the agency’s mission. The team consists of a Chief Information Officer, Supervisor, Network Specialist, a Lan Specialist, a Help Desk and Security Officer, and two Help Desk Associates.

Job Summary
The IT Division seeks to fill the role of Network Specialist. Reporting to the Supervisor, the role will be responsible for managing network-related tasks, including switches, servers, patching updates, DHCP, DNS, network accounts, and other related functions. The Network Specialist will also support the Supervisor and CIO on IT projects and assist help desk associates in resolving tickets submitted by employees throughout the agency.
The candidate is expected to collaborate effectively with colleagues to identify and implement IT solutions and contribute to a positive, team-oriented work environment.
Job Duties

Priority Order:
- Install, configure, and maintain network switches, local Synology NAS, and VMWare servers hosted by OTI
- Perform troubleshooting analysis of network services, endpoint devices, and associated systems. Monitor network and security software on endpoint devices including CrowdStrike and McAfee Monitor and apply security patches to OS and software applications
- Manage network user accounts, permissions, and Office 365 email accounts
- Monitor network performance and implement performance tuning
- Work with helpdesk support ticketing system and address ongoing IT issues
- Work with on-going projects and initiatives
- Document issues and resolutions to be used in a reference guide for the division.
- Manage, Monitor and support MDM for laptops, phones, and iPads,
- Install new workstations, laptops, printers, and VoIP phones
- Provide hardware and software support to OLR employees on premises and working remote
- Support locally installed door access security, video surveillance and teleconference systems.

Required Qualifications:
Professional/vendor certification(s) in local area network administration.

CERTIFIED IT ADMINISTRATOR (LA - 13652

Qualifications

Professional/vendor certification(s) in local area network administration that is required for the position to be filled. In addition, all candidates must have the following:

1. A baccalaureate degree from an accredited college, and two years of satisfactory full-time (not classroom based) experience in local area network and/or wide area network planning, design, configuration, installation, implementation, troubleshooting, integration, performance monitoring, maintenance, enhancement, and security management; or

2. A four-year high school diploma or its educational equivalent and six years of satisfactory full-time (not classroom based) information technology experience of which at least 2 years must have been as described in "1" or

3. A satisfactory equivalent of education and/or experience equivalent to "1" or "2" above. Education may be substituted for experience on the basis that 30 undergraduate semester credits from an accredited college is equivalent to 6 months of experience. A master’s degree in computer science or a related field from an accredited college may be substitute for one year of experience. However, all candidates must have at least one year of satisfactory (not classroom based) full-time information technology experience as described in "1" above.

Note: In addition to meeting the minimum Qualification Requirements: Incumbents may be required to update existing and/or obtain additional professional industry-standard certification(s) for current and future technical environments(s) in which they may be assigned to work, as determined by the employing agency.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.