Planet Fitness · Apple Valley, Minnesota, US

Opener

OpenPart-timePay not stated

Open — Planet Fitness has a posting for this job. Posted 7 Nov 2026.

This posting

Posted 7 Nov 2026 · Part-time · Pay not stated

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About this job

Job Title: Customer Service Representative

Reports to: Club Manager

Status: Full Time/Part Time/Non-Supervisor/Non-Exempt

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

  • Greet/meet potential members, providing a great customer experience.
  • Handle front desk related tasks:
    • Answering phone calls in a polite and friendly manner to assist with questions or concerns.
    • Taking info calls and tours
    • Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
  • Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
  • Help maintain the neatness/cleanliness of the club.

Essential Behavior Requirements

· Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.

· Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.

· Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.

· Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

· Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

· Honesty and good work ethic

· Strong customer service skills

· Basic computer proficiency

Physical Demands

· Standing and walking at least 75% of the shift

· Talking in person or on the phone at least 75% of the shift

· Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

  • Dollars for Scholars Program
  • Employee Appreciation Program
  • Free Membership for self and one family member or friend
  • Team Member Support Team
  • Health, Dental and Vision Insurance
  • Critical Illness Insurance
  • Short Term Disability Insurance
  • Accident Insurance
  • Voluntary Life Insurance
  • Pet Insurance
  • HSA
  • Advancement Opportunities

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness

Read the full posting

Not this job's pay

What do Customer Service & Call Center jobs in Minnesota pay?

Talentify has no pay figure for this posting. The lines below are about Customer Service & Call Center jobs on Talentify in Minnesota as a group, computed by Talentify's job index across their postings. They are not the pay for this job.

Of the 227 Customer Service & Call Center jobs on Talentify in Minnesota, 92 list pay per hour.

Taking the midpoint of each listed range, the middle half pay 15.00–20.06 USD per hour and the median is 18.85 USD per hour.

86 of these 92 name no currency; they are counted as USD because the jobs are in the United States.

Pay as employers listed it, not adjusted or verified. Updated 2026-11-12.

Computed on 2026-11-12 from the pay in 92 listings.

Also open

Also open at Planet Fitness

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