Uline · Waukegan, Illinois, US

Operations Analyst - Customer Service

OpenFull-timePay not stated

Open — Uline has a posting for this job. Posted 21 Oct 2026.

This posting

Posted 21 Oct 2026 · Full-time · Pay not stated

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About this job

Operations Analyst - Customer Service

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Elevate the customer experience at Uline! As an Operations Analyst in our Corporate Customer Service department, you’ll turn our contact center data into actionable insights that improve operations and ensure legendary service across our growing North American company.

Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Position Responsibilities

  • Analyze contact center performance data and deliver insights that inform business strategy.
  • Drive improvements that enhance customer service operations, efficiency and processes.
  • Build and maintain SQL queries and Power BI dashboards to support performance, trend and statistical reporting.
  • Collaborate with stakeholders to gather project requirements and deliver results that meet business needs.

Minimum Requirements

  • Bachelor's degree.
  • 2+ years of experience in data analysis or business intelligence.
  • Advanced Microsoft Excel, SQL and Power BI experience.
  • Excellent communication, analytical and organizational skills.
  • Robotic Process automation (RPA) a plus.
  • Uline does not participate in the H-1B lottery.

Benefits

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
  • Multiple bonus programs.
  • Paid holidays and generous paid time off.
  • Tuition Assistance Program that covers professional continuing education.

Employee Perks

  • Café featuring affordable daily meal options from local restaurants.
  • On-site fitness center and beautifully maintained walking paths.
  • Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled

#LI-CB2

#CORP

(#IN-PPCS)

#ZR-HQCS

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!

Read the full posting

Not this job's pay

What do Customer Service & Call Center jobs in Illinois pay?

Talentify has no pay figure for this posting. The lines below are about Customer Service & Call Center jobs on Talentify in Illinois as a group, computed by Talentify's job index across their postings. They are not the pay for this job.

Of the 223 Customer Service & Call Center jobs on Talentify in Illinois, 97 list pay per hour.

Taking the midpoint of each listed range, the middle half pay 16.50–22.25 USD per hour and the median is 18.50 USD per hour.

91 of these 97 name no currency; they are counted as USD because the jobs are in the United States.

Pay as employers listed it, not adjusted or verified. Updated 2026-11-06.

Computed on 2026-11-06 from the pay in 97 listings.

Also open

Also open at Uline

Uline's other jobs that have a page here. Each page says open or closed for itself.

This page remembers. 1 posting recorded.

1 posting recorded.computed from 5 events, 2026-10-21 to 2026-10-21.