Operations Assistant

At Cleco, we're not just powering lives—we're powering a cleaner, smarter future for Louisiana. With bold investments in innovative energy solutions, we’re transforming how we power our communities: smarter, cleaner, and more sustainable. This is a long-term commitment to our people and our communities because our future—and the future of generations to come—depends on it. If you're ready to make an impact where it matters most, join us at Cleco—where we're Energizing Your Tomorrow.

The Operations Assistant (MISO Operations) is an experienced-level support professional tasked with various business management functions and administrative support for the MISO Operations teams. This role is responsible for (i) analytical verification of energy accounting and billing functions leading to approval and processing of monthly invoices, (ii) generating various reports from internal systems of record and supporting the processes that are utilized within MISO, Transmission, Fuel Supply & Strategy Services, and (iii) performing all clerical, administrative support functions of the department including assisting with budgeting process, SAP requisitions and purchase orders procurement. Role is expected to gain a general knowledge of MISO (Midcontinent Independent System Operator) to further support process refinement and managing month to month needs of MISO Operations critical functions.

Key Responsibilities

• Champions a corporate culture that emphasizes transparency, integrity, safety, environmental responsibility, employee development, sense of belonging, customer service, and operational excellence.
• Completes work within standardized procedures and practices to achieve objectives and meet deadlines, has limited discretion to vary from established procedures.
• Responsible for all clerical and administrative support duties for MISO Operations teams including Transmission, Energy Operations & Fuels, and MISO Policy, including but not limited to word processing, excel spreadsheet development, power point presentation creation, filing, travel coordination, mail processing, event scheduling, purchase order creation, process and prepare expense reports, meeting facilitation, and maintenance of office supplies and equipment.
• Independently verifies all departmental invoices prior to submittal to management for approval.
• Processes invoices for approval and payment in a timely manner.
• Creates and maintains necessary business process documentation, databases, programs, and spreadsheets in support of applicable business requirements.
• Budget coordination to include running reports, variance explanations, and quarterly revisions for MISO, Transmission, Fuel Supply & Strategy Services.
• Maintains documentation for Sarbanes Oxley (SOX) compliance.
• Accesses and organizes energy accounting data from internal systems for monthly operational reporting to multiple departments in MISO Operations.
• Prepares Federal Energy Regulatory Commission (FERC), North American Electric Reliability Corporation (NERC), Midcontinent Independent System Operator (MISO), SERC Reliability Corporation (SERC), and general regulatory compliance documents for submittal including FERC Form 1, NERC Compliance documents, SERC Net Energy load reports, and MISO billing data in order to maintain compliance with current business practices and regulatory requirements.

Qualifications

Required Education, Skills & Experience

• High school diploma or equivalent required; Bachelors degree preferred
• 2+ years of related experience
• Prior experience in managing a business unit or team a plus
• Detail-oriented and high work standards in support of seamless execution
• Strong interpersonal, communications, writing, speaking, and listening skills
• Thrive on working in a team and supporting others to achieve goals/targets

Key Competencies

BEHAVIORAL

• Building Organizational Talent*
• Building Partnerships
• Leading Teams
• Business Acumen
• Communication
• Courage
• Building Self-Insight
• Building Talent*
• Driving for Results
• Energizing the Organization
• Driving Execution
• Building Trusting Relationships
• Driving Innovation
• Planning and Organizing
• Safety
• Establishing Strategic Direction

TECHNICAL

• Analytical skills
• Compliance
• Equipment utilization
• Strong knowledge of Office products and SAP
• Strong knowledge of purchase orders and invoices

May perform other duties as assigned.
Salary dependent on experience, skills, education, and training.