Operations Specialist

Operations Specialist

Join Our Growing Team!

Waste Connections is seeking a highly motivated, detail-oriented Operations Specialist to support our day-to-day operations and help drive continuous improvement across routing, productivity, customer service, and operational performance. This role is ideal for a self-directed professional who thrives in a fast-paced environment and enjoys solving problems, managing projects, and collaborating with multiple departments.

Pay: $22.00 per hour

What You'll Do

Operational Support

• Provide clerical and administrative support to Operations and Department Managers.
• Coordinate daily operational activities and maintain accurate reporting.
• Assist with troubleshooting and resolving safety, service, and operational issues.
• Monitor productivity and operational performance against company goals.
• Prepare reports, evaluations, and corrective action documentation as needed.
• Maintain and distribute operational information on a scheduled basis.
• Communicate with drivers, supervisors, dispatch, and management regarding operational needs.
• Assist with performance metric collection, analysis, and reporting.
• Participate in operational improvement initiatives and special projects.
• Support implementation of operational standards and best practices.
• Identify process improvement opportunities and recommend solutions.
• Coordinate with other Waste Connections locations and departments to support operational objectives.

Routing & Logistics Responsibilities

Route Optimization & Performance

• Evaluate and recommend improvements to routing processes and efficiencies.
• Review and manage missed pickups, carryovers, and issue logs.
• Ensure service address accuracy and proper route mapping.
• Audit routes using TRUX and third-party mapping platforms.
• Route new and changed customer services.
• Sequence and resequence routes for maximum efficiency.
• Balance route workloads and service days.
• Reduce dependence on temporary, holding, helper, and swap routes.
• Coordinate intraday movement of work between routes.
• Ensure route closures accurately capture operational KPIs including:
  • Stops
  • Lifts
  • Yards
  • Miles
  • Fuel Usage
  • Disposal Loads
  • Driver & Helper Hours

Data Management

• Collect and maintain routing data, customer information, and geocoding records.
• Work with parcel data, service locations, and USPS address validation tools.
• Ensure customer information is accurately maintained within company systems.

Project Management

Operational Projects

• Export and analyze route, customer, and productivity data.
• Support pre-project planning and operational analysis.
• Assist with route redesign and implementation projects.
• Prepare customer service schedules and routing files for system imports.
• Support operational change initiatives and service optimization efforts.
• Work with District Management to implement routing standards and operational improvements.
• Assist with project management activities from planning through completion.

Change Management

Process & System Improvements

• Prepare route change files for implementation.
• Support customer communication and notification plans.
• Coordinate mapping updates and route modifications.
• Prepare files and supporting documentation for:
  • Route Changes
  • Mapping Updates
  • Invoice Messages
  • Service Schedule Adjustments

What We're Looking For

Preferred Qualifications

• Strong analytical and problem-solving skills.
• Excellent organizational and communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience working with routing, logistics, transportation, dispatch, or operations systems preferred.
• Proficiency in Microsoft Excel and data analysis.
• Experience with TRUX or similar routing software is a plus.
• Project management experience preferred.
• Strong attention to detail and commitment to accuracy.
• Ability to work independently while collaborating effectively with cross-functional teams.

Why Waste Connections?

At Waste Connections, we believe our people are our greatest asset. We offer a strong culture built on safety, integrity, servant leadership, and continuous improvement. If you're looking for a career where you can make a meaningful impact while growing professionally, we'd love to hear from you.

Apply today and become part of a team that is committed to operational excellence and customer service.