Operations Support Specialist

Embark on a rewarding career with Detroit Medical Center Shared Services. If you are a compassionate healthcare professional eager to contribute to patient care, this is your opportunity where your skills make a difference every day. Join us in delivering exceptional healthcare with a personal touch.

Benefits Statement

At Tenet Healthcare, we understand that our greatest asset is our dedicated team of professionals. That’s why we offer more than a job – we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:
• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off (PTO)
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance.

Summary Description

Under general supervision and according to established policies and procedures, provides business administrative support to assigned administrators, including executive directors with system-wide responsibilities, in overall planning, development and administration of services(s). Assists in ensuring quality and cost effective patient care services by assisting in the standardization of processes and procedures and evaluation of process improvement initiatives. May create and analyze various statistical reports and/or develop and monitor budgets for assigned areas. Assists with the marketing and communication of services; analyzes operational functions by tracking appropriate information and ensuring maximum utilization.

It is recognized that specific tasks may vary widely in type and frequency within functional areas or across services based on the nature of the customer/stakeholder population being served. Therefore, a functional area or service may appropriately add to or delete from individual duties in the standardized Operations Support Specialist job summary and develop a more detailed and department-specific position description. Position descriptions are created and maintained by the department

Minimum Qualifications

1. Bachelors degree Health Care Administration, Business Administration or related field. Coursework towards Masters degree in Hospital Administration or Business Administration is desirable.

2. Three to five years progressively more responsible related experience in health care administrative setting.

3. Program/project management experience within a healthcare environment preferred.

Skills Required

1. Analytical ability required to collect, analyze and interpret complex financial reports, studies and processes and to present findings to management.

2. Communication and/or interpersonal skills necessary to effectively communicate with various levels of health care personnel on a daily basis. Courtesy and listening skills are required. The ability to read and comprehend procedures and technical literature in specific functional area is necessary.

3. Project management skills including the ability to define program, project, or process objectives, identify stakeholders and their interests, plan steps, coordinate and allocate human, technological and fiscal resources to accomplish goals and objectives in a resourceful yet timely manner.

4. Leadership skills including demonstrated willingness to pursue leadership roles with increasing levels of accountability, comfort with decision-making responsibilities, coaching, teaching and counseling skills, and the ability to inspire and build confidence in others and to forge alliances and garner support.

5. Ability to perform varied mathematical computations and to see relationships between data and to draw valid conclusions. Technical understanding of various computer software packages, such as spreadsheets, word processing, statistical analysis, database management, work flow and graphics programs.

Facility Description

The Detroit Medical Center (DMC) is a nationally recognized health care system that serves patients and families throughout Michigan and beyond. A premier healthcare resource, our mission is to help people live happier, healthier lives. The hospitals of the Detroit Medical Center are the Children's Hospital of Michigan, Detroit Receiving Hospital, Harper University Hospital, Hutzel Women's Hospital, the DMC Heart Hospital, Huron Valley-Sinai Hospital, the Rehabilitation Institute of Michigan and Sinai-Grace Hospital.

EEO Statement

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other 13 legally protected status.

Tenet will make reasonable accommodation for qualified individuals with disabilities unless doing so would result in an undue hardship.

Tenet participates in the E-Verify program. Follow the link below for additional information.

E-Verify: http://www.uscis.gov/e-verify

The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations