Order Entry Specialist

Job Title: Order Entry Specialist

Job Description

The Order Entry Specialist provides responsive, high-quality support to customers by managing enquiries, processing orders, and coordinating shipments. You will act as a key point of contact, ensuring orders are accurately entered into the ERP system, documentation is complete, and customers receive timely updates on their orders. This role requires strong communication skills, attention to detail, and the ability to collaborate with internal teams to resolve issues and enhance the overall customer experience.

Responsibilities

• Respond promptly and professionally to customer enquiries via email, online portals, and phone, ensuring each customer feels heard and supported.
• Enter customer orders accurately into the ERP system for scheduling and production planning.
• Provide customers with clear and timely responses, including confirmation of order receipt, revised shipment dates, and any required supporting documents.
• Direct product or service issues to Quality Control and Sales teams, and remain actively involved to ensure customer issues are resolved satisfactorily.
• Document customer details, preferences, and specific product requirements to support a seamless order process and accurate sales reporting.
• Prepare orders for shipment by generating pick tickets, certificates of analysis, additional labelling, and hazardous shipment paperwork as required.
• Prepare and send accurate invoices to customers in a timely manner.
• Participate in regular planning meetings to stay informed about scheduling delays, raw material interruptions, quality issues, and other factors affecting customer orders.
• Communicate proactively with customers about any delays, revised shipment schedules, or alternative product options.
• Collaborate with colleagues to suggest improvements to customer service processes and share best practices and success stories with the team.
• Update and maintain the ERP system, customer files, and troubleshooting guides to contribute to an accurate and useful knowledge base.

Essential Skills

• At least 2 years of customer service experience with a proven track record of delivering exceptional service.
• Demonstrated experience in data entry using multiple platforms, including ERP systems and Microsoft Office.
• Strong written and verbal communication skills, with the ability to communicate clearly and professionally with customers and colleagues.
• Proficiency in Microsoft Office, including Microsoft Excel.
• Experience in customer support, inside sales, or account management environments.
• Ability to manage multiple tasks with accuracy and attention to detail.
• Completion of a high school diploma (HS Diploma).

Additional Skills & Qualifications

• Experience with logistics or hazardous shipments is an advantage.
• Familiarity with order processing and documentation for shipments, including certificates of analysis and labelling, is beneficial.
• Comfort working within structured processes while contributing ideas for continuous improvement.
• Ability to build strong working relationships with internal teams such as Quality Control and Sales.

Why Work Here?

This is a long-term opportunity within a growing organisation that values continuous improvement and high standards of customer satisfaction. You will work in a stable, structured environment with regular hours, where collaboration and knowledge sharing are encouraged. The company supports professional development by involving you in cross-functional meetings and process improvement initiatives, giving you the chance to expand your skills and contribute meaningfully to the customer experience.

Work Environment

This role is based onsite, Monday to Friday, from 8:00 AM to 5:00 PM in an office or cubicle environment within a plant setting. You will work primarily with ERP systems, Microsoft Office applications, and standard office equipment. The dress code is business casual, reflecting a professional yet comfortable workplace. The environment supports regular collaboration with colleagues across departments, including planning, quality, and sales.

Job Type & Location

This is a Contract to Hire position based out of Powell, OH.

Pay and Benefits

The pay range for this position is $25.00 - $30.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Powell, OH.

Application Deadline

This position is anticipated to close on Nov 9, 2026.

Workplace Type

This is a fully onsite position in Powell,OH.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.