Patient Access Coordinator

At The Portland Clinic our mission is to be a trusted community collaborating to improve the health and well-being of those we serve. Join our team and let us work together to offer a welcoming, inclusive environment for our patients and the communities we serve.

JOB TITLE: Patient Access Coordinator

SUPERVISOR: Patient Access Supervisor

HOURS PER WEEK: 40hrs/Non-Exempt (Monday - Friday 8:00am - 5:00pm)

DEPARTMENT: Patient Access

HIRING BONUS: $1,000 after 90 days

The following information is designed to outline the essential functions and position requirements of this job. It does not identify all tasks that may be expected, nor address the performance standards that must be maintained.

PRIMARY FUNCTION: Receive patient calls and schedule appointments. Enter and update patient information in the Electronic Medical Record (EMR) system to ensure the accuracy and completeness of patient data needed to support the clinic’s revenue cycle. This position involves transferring patient information from one system to another and inputting new patient data as required.

DUTIES AND RESPONSIBILITIES: (*ESSENTIAL FUNCTIONS)
1. Schedule appointments via computer according to established guidelines.*
2. Retrieve scheduling voicemail messages and return calls or direct message to appropriate party.*
3. Accurately enter patient data into the EMR system, including demographic information, insurance details, medical history, and any other relevant information required for billing and appointments.*
4. Transfer patient information from one system to another as needed, ensuring seamless integration and minimal disruption to the clinic's operations.*
5. Follow detailed procedures to ensure data integrity and compliance with HIPAA and other privacy regulations.*
6. Work with the revenue cycle team to ensure that all required information is entered into the EMR before patient appointments, preventing delays or disruptions in billing and services.*
7. Communicate with patients, clinic staff, or other departments to verify and collect necessary information when required.*
8. Review and reconcile data discrepancies, correcting errors as they arise.*
9. Assist with other administrative and clerical tasks as needed to support clinic operations.*
10. Participate as active member in a patient-centered medical home.
11. Employees will not be discourteous or disrespectful to a customer or any member of the public while in the course and scope of company business. *
12. Work in a cooperative manner with management/supervision, coworkers, customers, and vendors.*
13. Abide by company policies. *
14. Maintain regular, in person, work attendance and punctuality, as scheduled.*

REQUIREMENTS:
⦁ High School diploma or equivalent

PREFERENCES:
⦁ Values team success
⦁ Compassionate, patient, tactful, diplomatic, sociable, well organized, thorough, and independent
⦁ Shows an interest in taking action to increase knowledge and development as an employee
⦁ Contributes to an environment where people feel valued

COMPENSATION AND BENEFITS (Benefits eligibility begins at 20hrs/wk):
⦁ 401k plan with employer contributions up to 5% annually
⦁ Roth IRA
⦁ Comprehensive Medical, Dental and Vision insurance
⦁ Flexible Spending Account
⦁ Health Savings Account
⦁ Company provided $10K Group Life/AD&D insurance
⦁ Voluntary benefits: Life/AD&D, Dependent Life/AD&D, Critical Illness, Accident, and Hospital Indemnity
⦁ Norton Identity Theft Protection (optional)
⦁ Pet Insurance (optional)
⦁ 4.92 hours of PTO accrual per pay period (PTO accrual is prorated based upon FTE)
⦁ One paid Wellness day per year
⦁ Seven paid holidays, and 1 partially paid holiday (mid-day closure)
⦁ Employee Assistant Program