Patient Access Representative

LH Lexington Urgent Care
PRN
Any
8:00 AM - 8:00 PM

Lexington Health is a comprehensive network of care that includes six community medical and urgent care centers, nearly 80 physician practices, more than 9,000 health care professionals and Lexington Medical Center, a 607-bed teaching hospital in West Columbia, South Carolina. It was selected by Modern Healthcare as one of the Best Places to Work in Healthcare and was first in the state to achieve Magnet with Distinction status for excellence in nursing care. Consistently ranked as best in the Columbia Metro area by U.S. News & World Report, Lexington Health delivers more than 4,000 babies each year, performs more than 34,000 surgeries annually and is the region's third largest employer.

Lexington Health also includes an accredited Cancer Center of Excellence, the state’s first HeartCARE Center, the largest skilled nursing facility in the Carolinas, and an Alzheimer’s care center. Its postgraduate medical education programs include family medicine and transitional year residencies, as well as an informatics fellowship.

Job Summary

Greets and registers all patients who present themselves for medical services. Obtains all necessary demographic and financial information to complete the registration process to ensure legal and accurate billing and medical record input. Obtains all appropriate authorizations and/or referrals. Collects Point of Service payments as appropriate and accurately record payments.

Minimum Qualifications

Minimum Education: High School diploma or Equivalent
Minimum Years of Experience: None
Substitutable Education & Experience: None
Required Certifications/Licensure: None
Required Training: Must attend departmental approved training sessions to maintain the position (Minimum of 8 Hrs required);
Experience with personal computers (PC’s), possess excellent oral and verbal communicative skills and demonstrates ability to work well with people and handle potentially stressful situations;

Essential Functions

• Demonstrates ability and willingness to adapt to special circumstances such as patient emergencies, disasters and/or staffing issues.
• Ability to think analytically in order to produce quality work; works efficiently and professionally.
• Demonstrates appropriate communication of information to all ages and responds to all customers/patients requests/needs, i.e., hard of hearing, etc.
• Ability to work independently or in conjunction with nursing or other personnel to serve the needs of the patient, their families, and/or their representatives.
• Must possess appropriate interviewing, communication and negotiation skills, including the ability to listen.
• Must work be able to work closely with department during disaster team drills and enactments.
• Obtains and enters demographic and financial information to ensure the accuracy of the patient’s Medical Record and the appropriate identification and signatures required by law.
• Enters information from the physician’s order into the appropriate patient’s EHR.
• Schedules appointments from the physician order entry when needed.
• Interview patients and/or their representatives to obtain demographic and financial information.
• Responsible for obtaining proper consent on adults as well as minors.
• Responsible for obtaining necessary signatures for registration.
• Responsible for obtaining copies/scanning of driver’s license and insurance cards.
• Assist patients to appropriate departments and/or nursing units.
• Communicates face-to-face and by way of phone with patients and patients’ representatives as needed.
• Obtain Workers Compensation information at the time registration and verify as needed

Duties & Responsibilities

• Responsible for having a complete understanding and working knowledge of the policy and procedures regarding collection of insurance data.
• Collects Point of Service payments as appropriate and accurately records payments, adhering to the precautions as set forth by the Supervisor.
• Collect Point of Service payments as appropriate and accurately record payments.
• Verifies balance of Cash Drawer in assigned location of Patient Access when drawer is opened and closed. Generates a trial balance when closing the Cash Drawer, and prepares money for deposit ensuring all checks and balances are in place. Money shall never be left unattended and money shall be secured at all times in the Cash Drawer proper or safe.
• Professional in appearance, communications, and knowledge.
• Accepts chain of command, supervision and constructive criticism.
• Contributes to teamwork and creates harmonious relations with others. Displays positive attitude toward job duties and assigned tasks.
• Discourages gossip and treats others as they wish to be treated. Speaks positively about LMC, the department, other employees, and guests.
• Receive incoming phone calls. Route calls appropriately or take detailed legible messages when necessary.
• Maintains professional communications with all departments within the Lexington Medical Center community as needed.
• Attends monthly department meetings. When unable to attend due to work flow, meeting minutes by way of e-mail are to be read, signed, and sent back to Supervisor as an acknowledgement of understanding. (applied to your minimal 8 Hrs. of Departmental Training)
• Performs all other appropriate activities as directed by Management Team as necessary to meet patient’s needs and to achieve the required departmental and organizational outcomes.
• Utilizes the Service Recovery Process to resolve complaints.
• Documents all situations that arise out of the ordinary.
• Possesses knowledge of how to secure translators for patients or other parties requiring assistance.
• Ensure Hazardous Waste or Hazardous Waste Pharmaceuticals are discarded, stored, and managed with other compatible waste streams in containers that are properly labeled and closed prior to being shipped offsite for proper disposal. Initial RCRA training is received within 6 months of the hire date and continuing with annual RCRA training.
• Performs duties as assigned by authorized personnel or as required and meets assigned time frame.

We are committed to offering quality, cost-effective benefits choices for our benefit eligible employees and their families:

• Day ONE medical, dental and life insurance benefits
• Health care and dependent care flexible spending accounts (FSAs)
• Employees are eligible for enrollment into the 403(b) match plan day one. LHI matches dollar for dollar up to 6%.
• Employer paid life insurance – equal to 1x salary
• Employee may elect supplemental life insurance with low cost premiums up to 3x salary
• Adoption assistance
• LHI provides its full-time employees employer paid short-term disability and long-term disability coverage after 90 days of eligible employment
• Tuition reimbursement
• Student loan forgiveness

Equal Opportunity Employer
It is the policy of Lexington Health to provide equal opportunity of employment for all individuals, and to remain compliant with applicable state and federal laws and regulations. Lexington Health strives to provide a discrimination-free environment, and to recruit, select, on-board, and employ all employees without regard to race, color, religion, sex, age, disability, national origin, veteran status, or pregnancy, childbirth, or related medical conditions, including but not limited to, lactation. Lexington Health endeavors to upgrade and promote employees from within the hospital where possible and consistent with the employee’s desires and abilities and the hospital’s needs.