Patient Access Representative

Department:
Patient Registration

Schedule/Status:
Varies; Full Time

Standard Hours/Week:
40

General Description:
This position reports to the Patient Access Manager and/or Supervisor. The Patient Access Representative (PARI) is responsible for promoting and demonstrating Parrish Healthcare’s Culture of Choice®; Performs Registrations at any of Parrish’s hospitals or off-site locations. Interviews patients to obtain all pertinent demographic, insurance, and clinical information for entry into EMR. Contact providers as needed. The position shall exemplify the desired Culture of Choice® and philosophies of Parrish Healthcare.

Key Responsibilities:

• Interview patients, their relatives, or other responsible individuals to obtain all necessary information.
• All interactions are conducted in a professional manner, following H.E.A.R.T. guidelines, to provide exemplary Customer Service.
• Data obtained and entered in the system is accurate and free of errors and is complete.
• All processes requiring verification/signatures/authorizations are completed in a timely and accurate manner for assigned tasks
• Understand/explain policies regarding services, pricing, insurance billing, and payment of account.
• Obtain or create copies of necessary supporting documentation and ensure they are saved according to policy.
• Work with physician offices and ancillary departments, providing information when necessary or forwarding relevant documents.
• Answer incoming calls in a timely and professional manner.
• Make outgoing calls to patients and providers as needed to obtain updated/corrected order information.
• Meets/exceeds performance expectations and completes work within the required timeframe.
• Attends in-service presentations and completes mandatory education.
• Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”.
• Successfully complete annual net learning modules and other assigned classes by established deadlines.
• Follow EMTALA, HIPAA, and other regulatory guidelines.
• Proactively identify problems and safety issues within the department and the hospital that place any patient, visitor or staff member at risk of injury; Reports any medical errors or safety concerns within the organization utilizing the hotline, RL or through direct report to Supervisor/Manager or Director.
• Performs similar or related duties as assigned.
• Knows fire, disaster and safety procedures and regulations as it pertains to the work area.

Formal Education:

• High School Diploma or GED required.

Work Experience:

• No experience required; 1 to 2 years of related experience preferred.

Required Licenses, Certifications, Registrations:

• N/A

Full Time Benefits:

Eligible to participate in a number of PMC-sponsored benefits, including:

• Benefits Start on Day 1
• Health, Dental and Vision Insurance
• 403(b) Retirement Program
• Tuition Reimbursement/Educational Assistance
• EAP, Flex Spending, Accident, Critical and Other Applicable Benefits
• Annual Accrual of 152 Personal Leave Bank (PLB) Hours