Patient Access Specialist

Job Summary:

Access HealthCare's Patient Access Specialists work collaboratively with several health organizations & doctor offices to schedule patient appointments and provide advanced patient support over the phone. Specialists have experience in healthcare and are able to provide a high-level of support to complex clients.

We are seeking dependable candidates who have a passion for helping others and have been in previous roles handling a high-volume of calls while they seek ways to create a positive experience for every patient.

Must live in TX, GA, FL, TN, or VA.

Must have experience scheduling patient appointments in Epic.

Supervisory Responsibilities:

This position has no direct supervisory responsibilities.

Duties/Responsibilities:

• Answer a high volume of calls a day using a multi-line phone. (80+ calls/day)
• Schedule appointments for multiple clinical sites according to client-specific protocols.
• Gather & input patient demographic and insurance information into the practice management system.
• Report complex clinical issues to the appropriate supervisor/client partner.
• Document call activity, outcomes, and other notes as needed in the client system.
• Work collaboratively with colleagues to meet the goals and objectives of the department.
• Assist callers and navigate them to the appropriate resources.
• Must meet all attendance and performance standards.
• Perform other duties as assigned.

Required Skills/Abilities:

• Experience using an EMR and scheduling software
• Excellent communication skills over the phone
• Strong Internet Speed & access to router via Ethernet Cord (Minimum speed: 20mbps Download & 6mbps Upload)

Education and Experience:

• 1 year of experience in healthcare patient service
• 1 year of experience handling a high volume of inbound calls

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift to 15 pounds at a time.