Patient Access Supervisor

The Access Supervisor will oversee the department responsible for patient experience, registration, utilization review, discharge planning, administrative, and environmental operations for the Psychiatric Hospital and Crisis Receiving and Stabilization Services.

Duties/Responsibilities:

Below are the primary duties and essential functions of an employee in this position. While not all tasks may be performed by every employee in this role, all employees are expected to perform related tasks as needed. These essential functions must be performed with or without reasonable accommodation.

• Lead and manage the Patient Access Team, ensuring staff are well-trained, supported, and compliant with all mandatory training requirements.
• Oversee recruitment, hiring, and retention strategies to build a high-performing team.
• Responsible for performance reviews, competency reviews, time-off approvals, disciplinary actions, payroll processes, and career development initiatives.
• Assure staff are competent and provide excellent patient experience.
• Connect patients to Bowen Health outpatient clinic services.
• Provide utilization review of services provided to ensure patients receive necessary care.
• Work closely with leadership and clinical staff to ensure patients’ needs are met.
• Provide administrative assistance to all departments.
• Provide excellent customer service to external customers and providers.
• Coordinate communication between external contractors, administration, and leadership.
• Oversee environmental management and maintenance.
• Other duties as assigned.

Physical Requirements:

• Occupational Exposure Risk Classification: The normal work routine involves minimal exposure to blood, body fluids or tissues.
• The normal work routine has a minimal ergonomic risk for repetitive motion impairment.
• The position may require a minimal amount of physical exertion (bending, lifting, twisting) in the work area.

Required Qualifications:

• Education: High School Diploma or GED. Associate’s degree in business or healthcare related field preferred.
• Experience: Prefer two (2) years of experience in a healthcare setting.
• Certificate or Professional License:
  • Certificate in Revenue Cycle or Utilization Management preferred.
  • CPI (Crisis Prevention Intervention) - certification must be obtained after hire and prior to providing direct patient care. This certification must be maintained and kept current through employment.
  • BLS (Basic Life Support) and First Aid - certification must be obtained after hire and prior to providing direct patient care. This certification must be maintained and kept current through employment.
• Valid driver’s license and active auto insurance coverage.
• Satisfactory results from criminal and driving record background checks
• Must be a minimum 21 years of age.

Promise of Equal Opportunity and Fostering a Fair and Respectful Workplace:

Bowen Health is an equal opportunity employer committed to fostering an inclusive, diverse and respectful workplace. We comply with all applicable laws, including the ADA and OSHA regulations, and provide reasonable accommodations for qualified individuals with disabilities. Safety is a priority for all employees.

Bowen Health prohibits discrimination based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or other protected statuses. Bowen Health is dedicated to creating opportunities for all employees to thrive and support our mission of compassionate care

Qualifications

Education

Required

High School

Preferred

AS

Licenses & Certifications

Preferred

CPR

CPI

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.