Patient Access Supervisor

Description

The Patient Access Supervisor oversees daily patient access operations, ensuring efficient, accurate, and patient-centered registration, scheduling, insurance verification, authorization, and financial clearance processes. This role supervises patient access staff, monitors performance, resolves complex issues, and works collaboratively with clinical and administrative departments to support a positive patient experience and effective revenue cycle operations.

Key Responsibilities

• Supervise, train, coach, and evaluate Patient Access Representatives within the ED, Admitting and Ambulatory Surgery areas.
• Oversee handling weekday and weekend team schedules, PTO requests, call outs and coverage functions.
• Develop staff schedules and ensure appropriate daily and weekend coverage. Manage OT accordingly. Handle PTO requests (both advance and last minute).
• Oversee patient registration, scheduling, insurance verification, eligibility, authorization, and financial clearance processes.
• Ensure accurate collection and documentation of demographic, insurance, and financial information is obtained.
• Work with Director to monitor departmental productivity, quality, accuracy, and compliance metrics.
• Work with Director to identify workflow issues and implement process improvements to increase efficiency and reduce registration or billing errors.
• Maintain a professional, service-oriented environment focused on patient satisfaction and operational excellence.

Qualifications

• Associate or Bachelor's degree in healthcare administration or a related field required.
• 3-5 years of experience in healthcare patient access, registration, scheduling, insurance verification, or revenue cycle operations.
• Previous leadership experience preferred.
• Strong knowledge of insurance eligibility, authorizations, referrals, and healthcare registration processes.
• Experience with electronic health records (EHR) and patient registration/scheduling systems.
• Strong communication, organizational, problem-solving, and leadership skills.
• Ability to handle confidential information and work effectively in a fast-paced healthcare environment.

Preferred Skills

• Knowledge of medical terminology, Medicare, Medicaid, commercial insurance, and managed-care knowledge.
• Experience with revenue cycle or hospital/ambulatory patient access operations.
• Strong customer service and conflict-resolution skills.

Schedule Flexibility

This position requires a flexible work schedule to meet patient and departmental needs, including the ability to work alternate weekends. The schedule may include weekdays, evenings, weekends, and holidays as needed. Employees are expected to maintain flexibility and reliable attendance in accordance with the department's scheduling requirements.