Patient Account Specialist

Join the ICHS Team!

Discover how you can make a difference in people’s lives and help strengthen communities.

International Community Health Services (ICHS) is a nationally recognized community health center. For over 50 years, we have provided medical, dental, and wellness care to individuals and families from all regions and all walks of life many of whom face significant barriers to receiving the care they need. We believe that quality health care supports stronger families, healthier communities, and a more just society.

At ICHS, we are proud of our team-based approach and the shared commitment that drives our work. We value respect, collaboration, and compassion in everything we do. When you join ICHS, you become part of a mission-driven team that believes everyone deserves the opportunity to thrive.

We offer

• Competitive salary for the Seattle/Puget Sound region
• “Share the success” bonuses
• Insurance premiums 100% paid by ICHS
• Paid time off accrual up to 200 hours annually with up to 320 hours rollover year to year
• Automatic 4% retirement contribution
• 9 paid holidays a year, including 2 personal holidays
• Reimbursement for professional licensure

Job Summary

This position is responsible for answering patient calls regarding billing questions and using sound judgement in handling calls, resolve concerns and document specific actions taken on individual accounts in the Epic Billing systems. This position is responsible for considering the status of the entire patient account and for exercising judgment to determine appropriate course of action to bring account to resolution.

Education - High school diploma or equivalent.
Experience - Two (2) years of experience in patient accounting, customer service, experience related to clinical environment, and or experience in a billing environment and experience in Epic software.
Other Requirement(s) - Knowledge of medical terminology. Fluent in English required: additionally fluency in other languages is valued.