Patient Accounts Representative

Salary Range: $19.74 - $27.22

Pay rates are determined based on experience and internal equity.

Position Summary:

• Analyze billing elements for timeliness, accuracy and completeness to comply with contractual and regulatory requirements.
• Works with other departments to capture all coding and billing elements.
• Assists patient in addressing insurance payment questions.
• Performs financial assistance screening for uninsured patients and identifies resources to assist the patient/family with financial planning when applicable.
• Coordinates resources to aid in direct patient payments of claims when necessary.
• Utilizes a variety of technical platforms including the District’s integrated information system, and external systems
• Responds appropriately and timely to telephone and verbal requests.
• Provides feedback to Director of reimbursement situations that may result in risk management action.
• Must work well under stress or tight deadlines.
• Must work well with supervisors, co-workers, patients/residents, family members and visitors.

District Responsibility:

• Support of the District Mission and Values
• Demonstrate Respect, Professionalism and Courtesy to all patients, visitors, other providers and coworkers, as delineated in the LVMC “Commitment to Care”.
• Constantly use C-I-CARE principles when communicating with others.
• Performance Improvement Activities
• Professional Development

Position Duties/Responsibility:

• Assist with Registration responsibilities, including switchboard/reception
• Verify insurance coverage and obtain insurance authorization when applicable.
• Determine when assistance is needed from other departments and/or Director and follow through to ensure that patient care is not compromised.
• Other duties assigned by supervisor

Essential Functions:

• Ability to use computer keyboard, telephone and insurance eligibility determination equipment
• The ability to be supervised.
• The ability to work as a Team member.
• The ability to have positive personal interactions with staff, patients/residents and visitors.

Position Qualifications:

• Education: High School diploma or equivalent.
• Experience: Previous office/hospital experience preferred.
• Certifications: None necessary.
• Skills/Ability: Excellent verbal skills required. Exhibits the ability to organize multiple assignments and follow through with accuracy. Exercises good judgment under stress. Demonstrates maturity, initiative, emotional stability, tact and poise.
• LVMC reserves the right to modify the minimum requirements depending on the needs of the organization.