Patient Accounts Representative

Job Title: Patient Accounts Rep

Location: System Business Office

Department Name: Patient Accounts

Req #: 0000262274

Status: Hourly

Shift: Day

Pay Range: $21.07 - $26.22 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

Job Overview:

The Patient Account Representative is responsible for managing and resolving all aspects of the patient billing process. This includes billing insurance companies, following up on outstanding claims, collecting payments from patients, responding to patient inquiries, and maintaining accurate account records. The role is essential in ensuring timely revenue collection, maintaining patient satisfaction, and supporting the financial health of the organization. The position supports the reduction of Accounts Receivables.

The Representative may also perform a variety of duties including assisting patients directly with their bill or other financial aspects of their hospital service, correspondence response, billing and rebilling, certain denial issues, prompt handling of A/R credits, cash posting and reconciliation.

As a Patient Accounts Representative, a typical day might include:

• Facilitate account resolution; accurately identify, follow-up on, or correct billing errors, underpayments or denials for correction for submission or resubmission to patients and/or insurance carriers.
• Working out of multiple work queues within epic.
• Accurately perform follow-up actions, as necessary, on accounts that will result in the least amount of time and effort to bring an account to resolution based on job specific priority matrix.
• Timely identification, research, and resolution any issues that may cause delays in payment or account resolution.
• Identify and recommend opportunities to improve collections and follow-up activities.
• Works collaboratively across teams, with peers, and revenue cycle departments.
• Contributes to improving quality services and productivity (takes the initiative to continually evaluate one’s work, report problems, suggest solutions and try new ideas).
• Maintains current knowledge of HIPAA, payer requirements, and applicable regulatory guidelines, and applies that knowledge to ensure compliant account resolution and revenue cycle practices.
• When asked, perform other duties as assigned to support revenue cycle operations.

This role might be for you if you:

• Have follow-up experience and have worked with various kinds of insurances, post claim submittal.
• Can adhere to and meet productivity standards.
• Have responded to and resolved complex claim denials.
• Work cross functionally throughout the revenue cycle system.
• Maintain excellent documentation and analyze trends while reporting on your findings.

To be considered for this opportunity, you must meet the criteria below:

• High School Diploma or GED equivalent
• Strong knowledge of medical billing software (Epic, Cerner, Athena, Meditech)
• Familiarity with ICD-10, CPT, HCPCS coding and healthcare reimbursement methods
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Ability to prioritize tasks, manage time effectively, and handle sensitive information with discretion
• Preferred 1-2 years in healthcare insurance billing or account follow-up; strong knowledge of Patient Accounting systems.

Why You’ll Love Working Here:
At RWJBarnabas Health, our people are at the center of everything we do. Through our Total Wellbeing promise, we offer a wide range of benefits and resources to support your physical, emotional, financial, and professional wellbeing. Highlights include:

• Generous Paid Time Off (Vacation, Holidays, Sick Time)
• Medical, Dental & Vision Insurance
• Prescription Drug Coverage
• Retirement Plans
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Life and Disability Insurance
• Wellness Programs and Flexible Spending Accounts
• Voluntary Benefits (like Pet Insurance)
• Discounts with local partners (e.g., NJ Devils, NJPAC, Verizon)
• Community involvement and volunteer opportunities …and more!

Why RWJBarnabas Health:
RWJBarnabas Health is New Jersey’s largest and most comprehensive academic health system, committed to delivering exceptional care and creating healthier communities. We’re proud to offer a workplace that values compassion, equity, and innovation—where every team member plays a vital role. When you join us, you’re not just building a career—you’re helping to shape the future of healthcare, one person and one community at a time.