Patient Care Coordinator

Summary Statement

Since 1944, Wright & Filippis (W&F) has built a well-earned reputation as a leader in prosthetics, orthotics, and accessibility solutions. Over 80yrs strong, we are committed to improving the lives of our patients. Today, as part of Ottobock.care, we continue that legacy—combining the strength of a global innovator with the relationships and responsiveness of a local clinic. This next step deepens our commitment to delivering exceptional orthotic and prosthetic care to the communities we serve. When you join Ottobock.care, you're not just starting a job. You’re becoming part of a movement that is redefining what’s possible in patient care.

We are currently looking for a Patient Care Coordinator (PCC) at our Dearborn and Lincoln Park, MI offices. Our PCCs play a vital role in each patient's visit. From greeting patients to ensuring scheduling and documentation run smoothly, you'll be helping people move through life with confidence and independence.

Duties & Responsibilities

• Provide administrative support at the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals.
• Assist with scheduling or modifying patient appointments.
• ​Ensure customers receive the best service possible and concerns are satisfactorily resolved.
• ​Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate.
• ​Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate.
• ​Assist in securing insurance authorizations for patient cases as needed.
• ​Create patient account profile in the Medical Record system.
• ​Perform light shipping and receiving of medical device products and components.
• ​Maintain a clean office work environment.
• ​Accept cash payments from patients as appropriate.
• ​Comply with Corporate Compliance and HIPAA responsibilities.
• ​Perform other duties and special projects as assigned.​

Qualifications

• Proficient in MS Office and databases.
• Strong communication and interpersonal skills.
• Excellent organizational, analytical, and time management skills
• High school diploma or equivalent.
• Office administrative management experience, preferably in a medical/dental/therapy office.
• Knowledge of Medicare, Medicaid preferred.
• Insurance verification experience.
• DME experience a plus.
• Customer service experience.

Benefits

• Medical
• Vision
• Dental
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• Generous Paid Time Off
• 7 Company holidays
• Floating holidays
• DailyPay
• 100% company-paid short & long-term disability
• 401k match up to 3.5%