Patient Care Coordinator

Overview

Be inspired. Be rewarded. Belong. At Emory Healthcare.

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

• Comprehensive health benefits that start day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives
• Ongoing mentorship, development, and leadership programs and more

Description

Job Summary:

Schedules appointments for new and established patients and serves as the primary point of care for these patients and their families. Primary duties and responsibilities:

• Scheduling return visits
• Scheduling ancillary appointments
• Registering or scheduling new patients
• Scheduling imaging and procedures within their local clinic
• Completing patient data forms
• Coordinating provider referrals
• Retrieving medical records Acts as an administrative resource for all staff in the coordination of a patient's care
• Works collaboratively with management to remedy or escalate patient complaints.
• Covers for front desk and other back-office staff as needed.
• Provides basic support for the training of new PCCs and other administrative staff as needed.
• Completes precertification authorizations as required.
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

• Education - High school diploma or GED required. A bachelor's degree or enrolled in a bachelor's program will be considered in lieu of experience.
• Experience - 12 months of customer service experience or 6 months of healthcare experience in a similar role is required.
• A successful candidate will possess the following competencies and skills:
  • Ability to provide a high level of customer service;
  • Excellent communication skills, both verbal and written;
  • Ability to work in a team environment;
  • Time management skills;
  • Empathy for others.

PHYSICAL REQUIREMENTS:

(Medium Max 25lbs): up to 25 lbs., 0-33% of the work day (occasionally) Lifting 25 lbs. max; Carrying of objects up to 25 lbs.; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS:

Factors affecting environmental conditions may vary depending on the assigned work area and tasks. Environmental exposures include but are not limited to: Blood-borne pathogen exposure, Bio-hazardous waste chemicals/gases/fumes/vapors, Communicable diseases, Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.