Patient Care Coordinator

Overview

It may sound cliché, but it is true. A career taking care of cancer patients is a calling for most all of us. It’s much more than a job. Each of us has a unique story that brought us to Compass Oncology, but those stories usually share common themes of care, compassion, and commitment. No matter the role, each Compass team member serves in, the goal is the same: to provide the best care possible for each and every one of our patients. If this sounds like you, please reach out to us. We can’t wait to hear your story.

Compass Oncology - the largest privately-owned Cancer Care and Research Facility in the Pacific Northwest- is seeking a Patient Care Coordinator to join our high-impact team. This role requires someone who is adaptable, multi-faceted, and willing to jump in wherever needed, even beyond their usual scope of responsibilities. In a team environment, collaboration, flexibility, and a proactive approach are essential to support each other and provide an exceptional patient experience.

Employment Type: Full-Time, 40 Hours M-F

Location: Vancouver Cancer Center (Vancouver, WA)

Salary Range: $19.50-$28.47 Per Hour

**Final offer amounts are determined by multiple factors including candidate experience and expertise as well as internal employee equity considerations.

Job Scope: Under general supervision, serves as a Care Coordinator in scheduling a variety of patient appointments; office visits, lab appointments, chemotherapy appointments and tests as indicated by the Provider. May include outside scheduling and the coordination of outside referrals. Serves as a resource and liaison between patient and other medical staff. Answers incoming calls, triages calls appropriately to the correct department/healthcare provider.

Accuracy, efficiency, and excellent time management is crucial as a Patient Care Coordinator. Familiar with standard medical concepts and medical office practices. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards

Responsibilities

• Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice.
• Accurately and efficiently schedules patient medical appointments to include office visit, lab, chemotherapy, and other associated ancillary appointments as ordered by Provider in computer system.
• Assist patient in coordinating external referrals as ordered by the provider.
• Obtains and maintains accurate patient demographics and insurance information and communicates changes appropriately.
• Researches and responds to routine and non-routine patient inquiries in a timely and professional manner. Requests assistance from more seasoned coworkers & supervisor on complex issues in order to discuss resolution & learn.
• Answers all incoming calls, assesses callers’ needs, directs to appropriate personnel. Pages clinic personnel as appropriate. Obtains and communicates messages in an accurate and timely manner using patient portal.
• Develop and maintain positive and collaborative working relationships across all departments and staff.
• Attend weekly team huddles lead by Provider to discuss patient cases and work collaboratively to ensure quality care is provided.
• Actively participates in departmental and inter-departmental staff meetings, work groups or other collaborative efforts as needed.
• Act as a resource for all clinic staff to include training, shadowing, and onboarding.
• Demonstrates reliability and punctuality by consistently showing up on time and maintaining dependable attendance to support team operations and organizational goals.

Qualifications

• High School diploma or equivalent required. College degree preferred.
• At least two (2) years office experience, preferably in a medical setting preferred.
• Knowledge of medical terminology highly desired.
• Must possess the ability to apply critical thinking in reading, interpreting, and executing provider orders.
• Must have excellent organizational skills and the ability to assess when it is appropriate to adjust priorities based on patient or clinic needs.
• Must have excellent written and verbal communication skills and the ability to articulate information and questions with others in order to perform responsibilities effectively.
• Must be able to maintain a calm, professional and compassionate demeanor in a high-volume specialty practice.
• Must be comfortable interacting appropriately with patients, family members and care givers during times of extreme medical and emotional stress.
• Proficiency with computer systems; Microsoft Office Outlook & Word, required.

More About The Company
Compass Oncology team brings together leading cancer experts in the fields of surgical, medical and radiation oncology, and supportive care to provide the most comprehensive cancer care possible and an even more cohesive patient experience. In addition, the majority of our physicians specialize in particular cancer types, bringing a heightened level of expertise to our patients. If you are a dedicated, team-oriented, patient-centered individual looking for an opportunity where you are proud of what you do, work hard, have fun, want to learn and go home at the end of the day knowing you made a difference in the lives of our patients; Compass Oncology is the place for you!

As a member of The US Oncology Network, one of the nation's largest community-based cancer treatment and research networks, Compass Oncology participates in leading-edge clinical trials through Sarah Cannon Research Institute. We proudly serve the Portland and Vancouver communities with clinical offices located throughout the metro area.

To learn more about Compass Oncology and its daily mission, please visit our website at https://compassoncology.com/

Comprehensive benefits include:

• Medical, Dental, Vision, Life and Disability
• HSA and Flexible Spending Accounts
• Critical Illness, Hospital, and Legal Plans
• PTO and Holiday Plans
• Retirement Savings Plans
• Robust Wellness Program and Incentives
• EAP
• Perks
• Jeans Fridays!

For more details: Compass Employee Benefits

The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

PHYSICAL DEMANDS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires prolonged sitting, some bending, stooping and stretching. Requires occasional lifting of up to 30 pounds. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires hearing and vision corrected to normal range.

WORK ENVIRONMENT :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment and involves frequent contact with management and staff.

• High School diploma or equivalent required. College degree preferred.
• At least two (2) years office experience, preferably in a medical setting preferred.
• Knowledge of medical terminology highly desired.
• Must possess the ability to apply critical thinking in reading, interpreting, and executing provider orders.
• Must have excellent organizational skills and the ability to assess when it is appropriate to adjust priorities based on patient or clinic needs.
• Must have excellent written and verbal communication skills and the ability to articulate information and questions with others in order to perform responsibilities effectively.
• Must be able to maintain a calm, professional and compassionate demeanor in a high-volume specialty practice.
• Must be comfortable interacting appropriately with patients, family members and care givers during times of extreme medical and emotional stress.
• Proficiency with computer systems; Microsoft Office Outlook & Word, required.

More About The Company
Compass Oncology team brings together leading cancer experts in the fields of surgical, medical and radiation oncology, and supportive care to provide the most comprehensive cancer care possible and an even more cohesive patient experience. In addition, the majority of our physicians specialize in particular cancer types, bringing a heightened level of expertise to our patients. If you are a dedicated, team-oriented, patient-centered individual looking for an opportunity where you are proud of what you do, work hard, have fun, want to learn and go home at the end of the day knowing you made a difference in the lives of our patients; Compass Oncology is the place for you!

As a member of The US Oncology Network, one of the nation's largest community-based cancer treatment and research networks, Compass Oncology participates in leading-edge clinical trials through Sarah Cannon Research Institute. We proudly serve the Portland and Vancouver communities with clinical offices located throughout the metro area.

To learn more about Compass Oncology and its daily mission, please visit our website at https://compassoncology.com/

Comprehensive benefits include:

• Medical, Dental, Vision, Life and Disability
• HSA and Flexible Spending Accounts
• Critical Illness, Hospital, and Legal Plans
• PTO and Holiday Plans
• Retirement Savings Plans
• Robust Wellness Program and Incentives
• EAP
• Perks
• Jeans Fridays!

For more details: Compass Employee Benefits

The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

PHYSICAL DEMANDS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires prolonged sitting, some bending, stooping and stretching. Requires occasional lifting of up to 30 pounds. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires hearing and vision corrected to normal range.

WORK ENVIRONMENT :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment and involves frequent contact with management and staff.

• Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice.
• Accurately and efficiently schedules patient medical appointments to include office visit, lab, chemotherapy, and other associated ancillary appointments as ordered by Provider in computer system.
• Assist patient in coordinating external referrals as ordered by the provider.
• Obtains and maintains accurate patient demographics and insurance information and communicates changes appropriately.
• Researches and responds to routine and non-routine patient inquiries in a timely and professional manner. Requests assistance from more seasoned coworkers & supervisor on complex issues in order to discuss resolution & learn.
• Answers all incoming calls, assesses callers’ needs, directs to appropriate personnel. Pages clinic personnel as appropriate. Obtains and communicates messages in an accurate and timely manner using patient portal.
• Develop and maintain positive and collaborative working relationships across all departments and staff.
• Attend weekly team huddles lead by Provider to discuss patient cases and work collaboratively to ensure quality care is provided.
• Actively participates in departmental and inter-departmental staff meetings, work groups or other collaborative efforts as needed.
• Act as a resource for all clinic staff to include training, shadowing, and onboarding.
• Demonstrates reliability and punctuality by consistently showing up on time and maintaining dependable attendance to support team operations and organizational goals.