Patient Care Coordinator

Job Posting: Patient Care Coordinator

Position: Patient Care Coordinator
Type: Full-Time
Schedule: Monday - Friday, 8:00 AM - 4:00 PM
Location: Woodcliff Lake, NJ

Reports to: Director of Care Coordination

A. BASIC SUMMARY:

The Care Coordinator is responsible for managing and coordinating all aspects of patient care to ensure high-quality service delivery and client satisfaction. This includes overseeing onboarding, staffing, case compliance, and daily operational issues. The role requires strong organizational skills, proactive communication, and a commitment to ensuring that every client receives consistent, authorized care. The Coordinator serves as the ongoing primary point of contact for their assigned clients from case acceptance through long-term service retention.

B. PRIMARY RESPONSIBILITIES/ESSENTIAL JOB FUNCTIONS:

1. Client Onboarding

- Ensure all onboarding documentation is completed and admission agreements are signed before activating services.

2. Care Coordination and Staffing

- Manage, maintain, and optimize staffing schedules to fill 100% of authorized service hours.

- Respond promptly to aide call-outs, resignations, or client dissatisfaction to prevent service disruptions.

- Recruit new caregivers as needed to ensure coverage and prevent open shifts.

- Collaborate with vendors and third-party service providers to meet client care needs.

3. Client Case Management

- Keep client records current with updated demographics, preferences, care plans, and incident tracking.

- Process authorization updates and adjust staffing accordingly.

- Manage discharges with proper documentation and within compliance timelines.

- Ensure scheduling of caregiver shifts is accurate at all times, with correct times and assignments reflected in the system.

- Monitor and clear out prebilling daily to ensure all visits are verified and ready for timely invoicing and payroll processing.

C. PHYSICAL REQUIREMENTS:

- Prolonged periods of sitting and computer use.

- Ability to manage and prioritize multiple tasks in a fast-paced environment.

- Occasional in-person meetings or field visits may be required.

D. QUALIFICATIONS:

- Adaptable to a fast-changing, entrepreneurial environment.

- Strong organizational and time-management skills.

- Excellent communication skills—both verbal and written.

- Conflict resolution and problem-solving abilities.

- Proficiency in Microsoft Office and scheduling platforms.

E. EDUCATION AND REQUIREMENTS:

- Previous experience in client services, healthcare coordination, or case management preferred.

- Familiarity with healthcare authorizations and staffing models is a plus.

- At least one year of experience in an office setting.