Patient Representative

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Closing Date:

09/21/2026

Type of Position:

Clinical Staff - Nursing

Job Type:

Regular

Work Shift:

Day Shift (United States of America)

Sponsorship Available:

No

Institution Name:

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department:

COM | PSY Child Study Center and Strive Access

Department's Website:

Summary of Job Duties:

The Patient Representative at the Child and Adolescent Behavioral Health Center works under general supervision and provides comprehensive support for patient care activities. This position may meet, greet, and assist the public, answer telephones and/or may coordinate appointments, referrals, consults, tests, and/or procedures, check-in and register patients, check out patients, and collect payments and issue receipts, verify insurance coverage, and respond appropriately to the requirements of third-party payors. In addition, this position is responsible for counseling patients on their financial status and obligation; and identifying and referring patients and/or responsible parties to an appropriate sponsoring agency. They are responsible for processing high risk pre-certifications, developing and implementing denial avoidance plans and producing reports on revenue cycle functions within the various departments to ensure appropriate financial error reports are worked and corrected. The patient representative is expected to demonstrate competency in the job elements of all the levels of the Access Coordinator positions.

Qualifications:

• Bachelor's degree, or
• Associate's degree plus two (2) years of experience in business office administration, customer service, patient registration, billing, insurance, or scheduling, or
• High School diploma/GED plus four (4) years of experience in business office administration, customer service, patient registration, billing, insurance, or scheduling required.

Knowledge, Skills & Abilities:

• Must have excellent organizational and interpersonal skills in order to successfully interact with individuals of diverse backgrounds.
• Well-developed decision-making skills are required.
• Must maintain confidentiality and HIPAA compliance.
• Highly motivated and self-directed individual to establish plans of action.
• Highly proficient in computer and keyboard skills.
• Knowledge of medical terminology required

Preferred Qualifications:

• Experience working with EPIC system.
• Experience working in a healthcare environment.

Responsibilities:

• Schedules for direct care staff.
• Schedules, reschedules, and coordinates appointments using the appropriate hospital systems by performing visit notifications of patients, conducts pre-registration of patients as needed, inputs and/or updates accurate patient information.
• Processes walk-ins, creates new patient charts, accesses systems for orders, works the patient portal, and maintains a tracker board for multiple departments.
• Schedule procedures and/or tests as needed.
• Issues school/work excuses, sends out no-show letters, takes patient photos for medical record.
• Responsible for blocking schedules as appropriate.
• Receives new patient referrals; coordinates with referral source to obtain demographic information.
• Conducts insurance verification and benefit explanation by running eligibility on patients, performs ABN completion.
• Conducts authorizations and pre-certifications, tracks pre-authorization and maintains referrals.
• Enters benefit and authorization information in PCT.
• Obtains OON waivers and coordinates OON waivers.
• Responsible for inputting daily and monthly statistics and communication about any medical records issues. Responsible for various reports as needed.
• Collects and posts payments and issues receipts.
• Responsible for reconciliation/management of change fund.
• Reconciles daily deposits and batch POS dollars and completes the deposit agreement. Counsels patients on any and all related financial information, i.e., hospital discounts and reviewing Medicaid screening.
• Monitors patient balances using the matrix payment methods. This position is also responsible for pre-counseling patients regarding the payment expectations for service.
• Completes Epic workflow for new patients. Completes UB value codes, inputs daily charges, and reconciles charges. (Charge Entry may not be applicable in all areas; some areas utilize e0billing).
• As needed, will inventory, order, and stock supplies, clean and maintain equipment, maintain petty cash, pick up and deliver mail to the mailroom, ensure the waiting room is clean, stocked with educational information, and coffee.
• Attends required training and/or in-services. Attends staff meetings and participates in the orientation and/or training of new staff.
• Participates in annual education needs assessment.
• Maintains required job skill competencies and completes skill assessment annually.
• Completes and maintains documentation of continuing education hours annually.
• Performs other duties as assigned.

Additional Information:

Salary Information:

$16.82/hour

Required Documents to Apply:

Resume

Optional Documents:

List of three Professional References (name, email, business title), Proof of Veteran Status

Special Instructions to Applicants:

Recruitment Contact Information:

Please contact askrecruitment@uams.edu for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

Annual TB Screening, Criminal Background Check

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity:

Hearing, Sitting, Talking

Frequent Physical Activity:

Kneeling, Standing, Walking

Occasional Physical Activity:

Lifting, Pulling, Pushing

Benefits Eligible:

Yes