State of Franklin Healthcare Associates · JOHNSON CITY, Tennessee, US

Patient Service Representative

OpenFull-timePay not stated

Open — State of Franklin Healthcare Associates has a posting for this job. Posted 1 Oct 2026.

This posting

PATIENT SERVICE REPRESENTATIVE

Posted 1 Oct 2026 · Full-time · Pay not stated

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About this job

📍 19034 ADMINISTRATION - JOHNSON CITY, TN 37615

Overview

Position Type:

Full Time

Category:

Clerical

Description

WHO WE ARE:

State of Franklin Healthcare Associates is a physician-led and team member-owned multi-specialty care group headquartered in Johnson City, TN with locations in the upper East Tennessee & Southwest Virginia region. Our mission is to improve the health and well-being of our patients and our team members.

PRIMARY RESPONSIBILITIES:

  • Review demographics, insurance, and provider information, and update records accordingly.
  • Instruct new patients to complete all required paperwork and create new accounts in the computer system.
  • Obtain a copy of the patient’s insurance card and driver's license.
  • Update the electronic medical record system (EMR) and take patients’ photos.
  • Provide the patient with the SOFHA payment and privacy policy.
  • Answer patient questions and concerns.
  • Schedule/Reschedule patient appointments.
  • Collect payment and notate on the patient encounter form.
  • Route telephone calls and record/deliver messages accordingly.

REQUIREMENTS:

High school diploma or equivalent and knowledge of grammar, punctuation and sentence structure are required.

EXPERIENCE:

Previous experience in a medical office or customer service position is desirable. Basic knowledge of insurance and billing procedures, including ICD-10, CPT and HCPCS coding is desired as applicable.

WHAT WE OFFER:

State of Franklin Healthcare provides a comprehensive and competitive total compensation package designed to meet the needs of our full-time team members including:

  • Company Provided Life and Accidental Death and Dismemberment Insurance
  • Company Provided Long Term Disability Insurance
  • Employee Stock Ownership Plan
  • 401(k) Company Contributions
  • Voluntary options for Medical, Dental, Vision, and additional Life Insurance.
  • Company match in Health Savings Account Plans (restrictions apply)
  • Vacation, Personal, Sick and Holiday Time Off
  • An array of team member perks and discounts
  • Tuition Assistance Programs
  • And more!

Qualifications

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Not this job's pay

What do Healthcare Support & Administrative jobs in Tennessee pay?

Talentify has no pay figure for this posting. The lines below are about Healthcare Support & Administrative jobs on Talentify in Tennessee as a group, computed by Talentify's job index across their postings. They are not the pay for this job.

Of the 383 Healthcare Support & Administrative jobs on Talentify in Tennessee, 19 list pay per hour.

Taking the midpoint of each listed range, the middle half pay 16.75–21.06 USD per hour and the median is 18.00 USD per hour.

None of these 19 name a currency; they are counted as USD because the jobs are in the United States.

Pay as employers listed it, not adjusted or verified. Updated 2026-10-11.

Computed on 2026-10-11 from the pay in 19 listings.

Also open

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