Patient Service Representative

I am requesting three full-time Registration positions to support ED coverage across all three shifts within our 24/7 operation. We currently have 6.0 vacant positions, which has significantly limited our ability to maintain adequate staffing and consistent coverage. These positions would provide additional support across all shifts and may include every-other-weekend and every-other-holiday coverage during the designated retention period. This additional staffing is necessary to maintain appropriate coverage, support timely registration, and ensure we can meet the department’s operational and patient-care requirements. We currently have 6.0 vacant positions within the department, and do not have sufficient in-house staffing to consistently meet the department’s operational needs and requirements. Additionally, a significant number of staff members have intermittent FMLA, which can result in call-outs and early departures during already busy periods. This further impacts our ability to maintain adequate coverage and meet departmental demands.

Manager:

Department:

KOP Access Services–Operations*King of Prussia : 100*33605*CS_025

Job Category:

NC-Patient Care-Administrative

Job Code:

Patient Service Representative:23277

Job Title:

Patient Service Representative

Keywords:

Number of Positions:

3

Remaining Positions:

3

Duties:

Job Summary: -The Patient Service Rep is responsible for greeting patents and families, collecting and entering demographic and insurance information, collecting payments associated with services rendered and reconciliation of daily services. -In addition, other duties necessary to facilitate efficient and timely services to patients and their families, such as scheduling appointments, answering phones, and obtaining appropriate insurance referrals and authorizations as needed per insurance guidelines. -Responsibilities may include working with medical records, following HIPPA guidelines. -Responsible for promptly and positively greeting patients and families, while assuring an efficient check in process and telephone encounters; all according to pre-established practice guidelines. -Verifying accurately entering essential patient information into the hospital registration and scheduling system with a 90% accuracy. -Reconciliation of daily services to include collection and processing of payments received, schedule follow up appointments, and enter diagnosis codes according to pre-established practice guidelines. -Other areas of responsibility may include answering telephones, daily maintenance voicemail retrieval and accurate message transcription and follow through, distribution of mail, and clerical duties as assigned. -Daily maintenance of patient records and provider schedules while following HIPPA guidelines.

Skills:

Required Skills & Experience: -Previous customer service background. -Practical knowledge of computers. Preferred Skills & Experience: -Three (3) years related healthcare, registration, physician billing, medical records and/or medical office experience.

Practical knowledge of computers

Education:

Required Education: -High school diploma or equivalent. Preferred Education: -N/A Required Certifications & Licensure: -N/A Preferred Certifications & Licensure: -N/A

Level 4 Worker

EEO:
“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”