Patient Service Representative

Position Summary

The Patient Service Representative provides reception and clerical services under the supervision of the practice manager for patients and visitors. Responsibilities include billing, collections, referrals, scheduling, patient communication, and general administrative duties. This role ensures all interactions, whether in person or via phone, are handled courteously, efficiently, and in compliance with HIPAA and office policies. The Patient Service Representative supports patient check-in and check-out processes, maintains accurate records in the EHR, verifies insurance and collects payments, manages office supplies, and contributes to a positive patient experience through professional, friendly, and responsive service.

Primary Position Responsibilities

1. Rev Cycle, Insurance Eligibility and Payments

Verify insurance coverage, collect patient payments, maintain accurate insurance information, and support clean billing and revenue cycle processes.

2. Registration and Checkout

Greet patients, register and update patient information, obtain required documentation, and ensure accurate and complete check-in and check-out processes while maintaining confidentiality.

3. Scheduling

Schedule and manage patient appointments, communicate appointment details and policies, and coordinate provider availability to support efficient clinic operations.

4. Electronic Health Record

Accurately enter, update, and maintain patient demographic, insurance, and appointment information in the EHR in compliance with practice and regulatory standards.

5. General Office Duties

Provide front desk administrative support, answer phones, maintain an organized work area, assist team members, and uphold customer service and office policies.

Work Contact Group (Internal/External)

HMC Employees, Providers, Patients & Families, Visitors, Vendors/Representatives

Qualifications

Minimum Education:

Required:

High School Diploma or Equivalent

Preferred:

Associates Degree

Minimum Years of Experience (Amount, Type and Variation):

Required:

None

Preferred:

1-3 years experience in a Medical Office

License, Registry or Certification:

Required:

None

Knowledge, Skills and/or Abilities:

Required:

Excellent communication skills, detail oriented, multi-tasking skills, telephone etiquette, conflict resolution.

Preferred:

Knowledge of general office equipment, knowledge of health insurance, EMR experience

Physical Demands/Work Environment

Work Environment Factors and Hazards:

Indoor Work Environment - 2/3 and more

Outdoor Work Environment - Not Applicable

Use of personal or HHS vehicle - Not Applicable

Working in Confined Spaces - Not Applicable

Extensive Travel - Not Applicable

Loud Noises - Not Applicable

Body Fluids - Not Applicable

Infectious Diseases - Not Applicable

Pharmaceutical/Drugs - Not Applicable

Radiation - Not Applicable

Chemicals - Not Applicable

Dust or Airborne Particles - Not Applicable

Gas/Fumes - Not Applicable

Machinery - Not Applicable

Vibration - Not Applicable

Electricity/High Voltage - Not Applicable

Direct Patient Care Contact (Hands on, face to face patient contact) - Up to 1/3

Indirect Patient Care Contact (Enters patient room, no patient contact) - Not Applicable

Physical Requirements (Activities Which Routinely Apply):

Talk - 2/3 and more

Hear/Listen - 2/3 and more

Stand - 2/3 and more

Sit - 2/3 and more

Walk - 2/3 and more

Bend - 2/3 and more

Climb - Up to 1/3

Stoop/Kneel/Crawl/Squat/Crouch - Up to 1/3

Reach Above Shoulder Level - Up to 1/3

Smell - Not Applicable

Taste - Not Applicable

Lift - Up to 25 lbs

Carry - Up to 25 lbs

Manipulate Foot Controls or Pedals - Not Applicable

Position Requires Use of Hands For:

Typing/Keyboard/Mouse - 6-8 hours

Writing - 6-8 hours

Repetitive Movement - 1-3 Hours

Fine Manipulation - 1-3 Hours

Simple Grasping - 3-5 hours

Firm Grasping - 3-5 hours

Twisting/Turning - 6-8 hours

Pushing/Pulling - 3-5 hours

Feeling/Handle - 6-8 hours

Driving - Zero

Visual Abilities

Close Vision (clear vision at 20 inches or less) - 2/3 and more

Distance Vision (clear vision at 20 feet or more) - Up to 1/3

Color Vision (ability to identify and distinguish colors) - Up to 1/3

Peripheral Vision (ability of observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point) - Up to 1/3

Depth Perception (three dimensional vision; ability to judge distances and spatial relationships) - Up to 1/3

Ability to Adjust Focus (ability to adjust eye to bring an object into sharp focus) - Up to 1/3

Hearing Abilities - Hear/Listen

Ability to hear alarms on equipment - 1/3 to 2/3

Ability to hear client calls - 2/3 and more

Ability to hear instructions from Physician/Co-Workers - 2/3 and more

Hunterdon Health is committed to providing a competitive benefit package to our employees. Benefit offerings vary based on status and may include but not be limited to medical, dental, vision, family forming, paid time off, tuition reimbursement, and retirement savings.

The hiring range listed is the potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement. When determining an applicant’s hourly rate and/or base salary, several factors may be considered as applicable (e.g., years of relevant experience, education, internal equity, and specialty).