Patient Service Representative

Make a difference every day at Amoskeag Health, where we believe strong healthcare begins with strong human connections!

Who You Are:

Amoskeag Health is seeking a full-time Patient Service Representatives who are organized, professional, and who enjoys interacting with patients and visitors. You take pride in providing a positive first impression, guiding patients smoothly through the intake process, managing schedules efficiently, and keeping the front office running seamlessly.

What You'll Do:

• Greet patients and guests and provide a welcoming first impression.
• Check in patients, verify demographic, insurance, and prior balance information, and update records as needed. Screen patients for ability to pay and set up payment plans according to facility guidelines.
• Collect balances due and manage the full Financial Assistance process, including education, documentation, approval/denial letters, and account adjustments.
• Perform Medicaid, NH Health Protection Program, Marketplace, and intake screenings; determine eligibility and distribute Medical Discount Cards as needed.
• Educate patients on health insurance coverage accurately and impartially, and provide timely referrals for additional assistance or consumer grievances.
• Coordinate monthly Medical Discount Card renewals and maintain related reports.
• Manage new patient requests from affiliated agencies and schedule appointments per protocol.
• Maintain New Patient Desktop requests and respond promptly to patient calls and inquiries.
• Enter new patient demographic data into the practice management system and schedule appointments via phone or walk-in according to protocol.
• Notify clinical staff when patients require assistance beyond your scope.
• Monitor waiting room activity to ensure patient safety.
• Assist with printing reports, maintain forms and office supplies, and back up other Patient Service Representatives as needed.
• Complete mandatory safety-related and infection control in-services as designated by management.
• Safeguard patient privacy and confidentiality, demonstrating sensitivity to cultural diversity.

What You'll Bring:

• High school diploma or equivalent.
• At least two years of customer service experience in a related field; healthcare experience preferred.
• Excellent verbal and written communication skills.
• Ability to work effectively with the public and maintain a professional, courteous demeanor.
• Fluency in English (reading, writing, and comprehension) is required for patient safety; Spanish language skills are preferred but not required.