Patient Service Representative-Telehealth

The responsibilities of this job include, but are not limited to the following:

• Following established Patient First Telehealth (TH) policies and procedures;
• Receiving inbound calls and making outbound calls;
• Registering patients accurately and in an expedient manner while providing excellent customer service, compassion, and kindness;
• Verifying all patient demographic, health, pharmacy, and insurance information;
• Demonstrating an efficient understanding of the electronic medical record system;
• Communicating information about Patient First’s billing policies and referring billing questions to the appropriate parties as needed;
• Using, protecting, and disclosing Patient Protected Health Information (PHI) in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards;
• Utilizing language and translation services when needed;
• Attending staff meetings as directed;
• Operating, using, and maintaining office equipment as trained;
• Providing positive, warm, and friendly service in all interactions;
• Working with fellow employees during on-the-job training;
• Completing other duties as directed.

Minimum education and professional requirements include, but are not limited to, the following:

• Must be 18 years of age or older;
• Basic typing skills;
• High school graduate or equivalent;
• Minimum two years of patient registration and health insurance knowledge preferred;
• Experience in dealing with the public in a customer service environment;
• Knowledge of and the ability to use computer systems and automated call distributor telecommunication systems;
• Ability to work independently and handle, process, and respond to inquiries in a fast paced and repetitive environment;
• Excellent interpersonal skills;
• Excellent verbal, written, and typed communication skills;
• Ability to prioritize and multitask;
• Must be able to sit, stand, and walk for long periods of time (possibly 4 to 8 hours at a time).

Salary Range: $18.75 - $21.25, depending on experience.

Benefits and Other Compensation:

• Health, Dental and Vision insurance for employees and dependents

• Disability, Life and Long Term care insurance

• Employee Assistance Program, Flexible Spending accounts, 401(k) Retirement Plan (with employer match)

• Paid Annual Leave, Volunteer Time Off Pay, Bereavement Leave, Emergency Leave Bank

• Overtime Pay, Holiday Pay, Double time compensation for all holidays worked

• Discounted medical treatment at any Patient First location for employees and immediate family

• Bonuses include:

- Recruitment bonus

- Patient Care Performance bonus (center employees only)

- Weekend bonus (center employees only)