Patient Services Coordinator III

What We Offer

Patient Service Coordinator III

Facility: Hilton Head Primary Care | Location: Hilton Head, South Carolina | Position Type: Full-Time | Work Schedule: Monday through Friday | Job Opening ID: [190565]

Join a collaborative clinic team dedicated to delivering remarkable patient experiences while supporting career growth and work-life balance.

Why Team Members Choose This Role

• Day 1 medical, dental, and vision benefits
• Future Forward tuition support
• Career growth opportunities
• PTO and retirement benefits
• Supportive team culture

What You'll Do

• Coordinate patient scheduling, registration, and check-in activities.
• Verify and update patient demographic and insurance information.
• Process copays, charges, and payment transactions accurately.
• Resolve patient inquiries and support care coordination efforts.
• Maintain accurate records using EPIC and other practice systems.

What We're Looking For

Required

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required.
• Other related experience may be considered in lieu of medical office experience.
• Additional skills required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.

Preferred

• Additional skills preferred: Proficient in use of all computer software utilized in practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

190565

Required

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required.
• Other related experience may be considered in lieu of medical office experience.
• Additional skills required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.

Preferred

• Additional skills preferred: Proficient in use of all computer software utilized in practice.
• Coordinate patient scheduling, registration, and check-in activities.
• Verify and update patient demographic and insurance information.
• Process copays, charges, and payment transactions accurately.
• Resolve patient inquiries and support care coordination efforts.
• Maintain accurate records using EPIC and other practice systems.