Patient Services Rep

Job Title: Patient Services Rep

Location: Morris Cancer Center

Department Name: Clinical Practice Management

Req #: 0000271584

Status: Hourly

Shift: Day

Pay Range: $20.63 - $25.71 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Setting the Stage

The Patient Service Representative (PSR) serves as the face and voice of the Rutgers Cancer Institute of New Jersey, supporting both current and prospective patients and their families. In this role, you’ll coordinate appointments across Medical Oncology, Surgical Oncology, Radiation Oncology, Infusion Services, and referrals while helping ensure patients receive coordinated and timely access to care.

Whether working within a call center or clinic setting, you’ll serve as a central resource for scheduling, demographic and insurance information, referrals, and patient communication in a fast-paced oncology environment.

A Typical Day

As a Patient Service Representative, you may:

• Coordinate patient appointments across Medical Oncology, Surgical Oncology, Radiation Oncology, Infusion Services, and other referral appointments
• Schedule appointments across appropriate clinic locations to support continuity and coordination of patient care
• Serve as a central point of contact for internal and external scheduling requests
• Confirm and update patient demographic and insurance information as needed
• Verify that appropriate referrals are active for upcoming patient visits
• Communicate with patients, families, referring physicians, clinical teams, administrative staff, and other departments
• Provide courteous and professional service while responding to patient and family scheduling needs
• Work collaboratively with faculty, managers, employees, students, and other members of the organization
• Manage incoming patient and family telephone calls
• Work toward established telephone performance expectations, including phone courtesy, appropriate call disposition, and abandonment-rate metrics
• Make outbound calls to prepare patients and families for upcoming appointments
• Contact patients who have missed appointments to assist with rescheduling and help prevent further delays in care

This Role Might Be For You If...

• You’re passionate about creating a positive and supportive experience for patients and families
• You have an interest in learning clinical information and criteria related to patient scheduling and coordination
• You’re comfortable working in a fast-paced, high-pressure healthcare environment with important deadlines
• You have excellent interpersonal skills and understand the importance of representing the organization professionally
• You communicate clearly and effectively with patients, families, physicians, clinical teams, and administrative staff
• You’re comfortable using computer systems, databases, and reporting tools as part of your daily responsibilities
• You can manage multiple requests while maintaining accuracy, professionalism, and attention to detail
• You work well with individuals across different departments and levels of an organization
• You understand the importance of timely scheduling and follow-up in preventing delays in patient care
• Most importantly, you’re committed to working with and supporting patients with cancer and their families

To Be Considered

Candidates should have:

• Zero to three years of related experience within the healthcare field
• An ability and interest in learning clinical information and criteria
• Excellent oral and written communication skills
• Strong interpersonal skills and the ability to communicate professionally with patients, families, referring physicians, clinical teams, administrative staff, and other personnel
• Computer proficiency and working knowledge of database and reporting tools, including Microsoft Word, Excel, PowerPoint, and Adobe Acrobat
• The ability to work effectively in a fast-paced office, clinic, or hospital environment
• A demonstrated commitment to working with people with cancer
• The ability to work with patients across all age groups, from neonates through geriatrics, with an emphasis on the oncology population
• Knowledge of medical terminology is preferred.
• The ability to speak an additional language is a plus and may be helpful when supporting our diverse patient population.

Why RWJBarnabas Health?

At RWJBarnabas Health, our employees are at the heart of everything we do. As a Patient Service Representative supporting the Rutgers Cancer Institute of New Jersey, you’ll have an opportunity to contribute to the patient experience at an important point in each individual’s care journey. Your ability to communicate compassionately, coordinate appointments accurately, and connect patients and families with the services they need will directly support our commitment to providing coordinated, patient-centered cancer care. As New Jersey’s leading academic health system, RWJBarnabas Health is committed to advancing high-quality patient care, education, and research while creating healthier communities throughout New Jersey.