Patient Services Representative

Duration: 2 Months Contract

Job Description:
Responsible for timely and accurate recording of patient demographics, insurance information, patient
charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross training, required in multiple administrative support functions

Responsibilities:

• Patient Registration: At registration, enters complete accurate patient demographic and insurance.
• Greet patient, verify and correct any demographics and insurance Information, copy insurance card and ensure copy is added to patient medical record.
• Communicate any changes in demographic and insurance information to the appropriate areas.
• Obtain updated patient registrations signature with date and ensure that the form is added to patient record. Collects and enters co-pay.
• Patient Check Out: At check out, verify patient charges in electronic system, recheck insurance information, schedule return appointments if appropriate and collect balances due.
• Run appropriate daily close reports, reconciling all cash, checks and credit card charges received for each business day.
• Verify charges in charge audit work queue and correct errors before releasing charges. Complete individual and/or practice reconciliation report including bank deposit slip.
• Scheduling: When scheduling appointment, enter necessary patient demographics if new patient; verifies information if established patient.
• Chooses appointment time based on patient request, physician/provider availability and urgency of appointment.
• General Clerical Duties: File. Make Copies. Answer the telephone, provide accurate follow up take and communicate messages.
• EPIC and Charge Entry Audit: Responsible for resolving Work Queues in Epic including, but not limited to: Follow Up; Claim Edit; Charge Review (Audit and Review); Missing Guarantor.
• Research and analyze denials, correct errors to ensure charges captured and processed and goal for site errors is met or exceeded.
• Respond to patients and staff for billing and insurance questions. Resolve work queue errors & denials through research and analysis by reviewing chart and office notes, pre-authorizations, hospital documents, etc. Ensure charges drop for claims processing.
• Work closely with practice coder in resolution process. Respond to requests from practice Revenue Cycle Advocate.
• Serve as resource for front desk registration to ensure accuracy on insurance information. Resolve patient billing concerns. Assist providers in charge capture when necessary.

Required Skills and Abilities:

• Call Center experience required
• 1+ years of relevant experience within a healthcare setting
• EPIC experience
• OnBase experience (heavily preferred)
• Customer Service experience. Must be computer savvy
• Required Software and Tools: Microsoft Office

Education:

• Required Education Level and Degree Type: High School Diploma or equivalent
• Required Work Experience: 1 year of Patient service representative experience with EPIC EMR
• Experience: 1 year of experience in a claims/appeals processing, customer service, or other related support area OR Bachelor's Degree in lieu of work experience.

About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.