PBX Operator

Hours of Work :

8

Days Of Week :

2

Work Shift :

Job Description :

Your Job:

Provide operator services, police dispatch, emergency systems monitoring, and alert/code
paging for physicians, visitors, and staff.

Supports the mission, vision, values and strategic goals of Methodist Health System.

Your Job Requirements:

• Able to handle stressful situations and make decisions in a timely manner
• Able to organize work and work area with time constraints in a fast paced environment
• Able to professionally and effectively communicate (orally and in writing).
• Able to work flexible schedule at various campuses within the MHS system
• Computer skills, operating systems not limited to Microsoft Office
• Demonstrates adaptability and is able to flex schedule and perform other duties in the department as needed.
• Demonstrates good customer service skills. Is able to listen and understand customer needs and follows up to assure that both parties are mutually satisfied with the service provided.
• Demonstrates initiative, is a self starter
• Work Experience: 6 months in multi-line phone operation and radio dispatching required; 6 months communications experience in healthcare or hospital setting preferred

Your Job Responsibilities:

• Answer and direct incoming calls. Provide assistance and directory services.
• Attend annual safety training and complete necessary safety training requirements.
• Dispatch appropriate personnel in the event of emergency situations, alerts, group contact utilizing various contact means including paging, radio, and electronic notification tools.
• Maintain activity logs for Police Department, engineering, and other staff as directed/required by position.
• Monitor and react to alarms (i.e. code red, code blue, alert I/II, code EMRT). Monitor the fire system and panic alarm system and respond according to policy.
• Provide dispatching services for MHS Police Department, engineering, and other staff utilizing two-way radio communication on campus.
• z-Other duties as assigned.

Methodist Richardson Medical Center is a 443-bed, full-service, acute care hospital that serves Richardson, Garland, Plano, and surrounding areas in Dallas and Collin counties. We are a Certified Comprehensive Stroke Center as well as the nation’s first hospital to receive The Joint Commission’s Gold Seal of Approval® for Pancreatic/Hepatic/Biliary Cancer Certification. We also provide services at Methodist Richardson Medical Center – Campus for Continuing Care, which include a behavioral health and addiction recovery unit, inpatient rehabilitation, long-term acute care, and more. We strive to have a diverse workforce that reflects the communities we serve and welcomes the skills and talents of all groups. Our reputation as an award-winning employer shows in the distinctions we’ve earned:

• Magnet®-designated hospital
• 150 Top Places to Work in Healthcare by Becker’s Hospital Review, 2023
• Top 10 Military Friendly® Employer, Gold Designation, 2023
• Top 10 Military Spouse Friendly® Employer, 2023
• Level III Neonatal Intensive Care Unit
• Level III Trauma Center