Practice Assistant II

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Make an Impact in Inpatient Care

At Mass General Brigham, every role contributes to our mission of advancing patient care, research, teaching, and community service. Our teams bring together clinical, administrative, technical, and research professionals who share a commitment to delivering exceptional care.

As an Inpatient Administrative Coordinator (IAC), you’ll play an important role in keeping inpatient care moving smoothly. Working alongside physicians, residents, advanced practice providers (APPs), nurses, case managers, and other care team members, you’ll help coordinate admissions, discharges, and follow-up care across General Medicine, Cardiology, and Oncology.

This is an opportunity to make a meaningful impact behind the scenes by helping clinical teams stay organized, supporting efficient patient transitions, and ensuring important details are handled accurately and proactively in a fast-paced hospital environment.

What You’ll Do

Support Patient Care & Throughput

• Partner with inpatient teams across General Medicine, Cardiology, and Oncology.
• Request medical records from outside hospitals, including imaging, pathology slides, cardiac echoes, and other documentation.
• Obtain and upload imaging from outside facilities.
• Coordinate medication lists, methadone dosing information, and other necessary documentation with outside pharmacies and facilities.
• Submit medication prior authorizations and partner with the outpatient pharmacy on medication price checks.
• Participate in interdisciplinary team rounds when feasible.
• Proactively connect with residents and APPs to support daily patient care needs.
• Schedule infusions, transfusions, office visits, and other services within appropriate timeframes before discharge.

Coordinate Transitions of Care

• Arrange post-discharge follow-up appointments to support a smooth transition from inpatient to outpatient care.
• Develop a working knowledge of public and private insurance coverage for inpatient and ambulatory services and medications.
• Initiate medication prior authorizations and price checks to support timely discharge.
• Facilitate specialty pharmacy requests and coordinate timely medication delivery.
• Troubleshoot scheduling challenges and escalate concerns when there are gaps in follow-up care.

Keep Daily Operations Running Smoothly

• Provide administrative and clerical support for clinical services.
• Maintain patient confidentiality and privacy in accordance with HIPAA guidelines.
• Build collaborative relationships with physicians, residents, APPs, operations associates, nurses, case managers, and other members of the care team.
• Provide cross-coverage for colleagues as needed.
• Assist with additional administrative responsibilities as assigned.

Why Your Work Matters

As an IAC, you’ll help reduce administrative burden on clinical teams, support efficient patient discharges, and strengthen coordination between inpatient and outpatient care. Your organization, communication, and attention to detail will help care teams stay focused on what matters most: providing exceptional care to patients.

Qualifications

What You’ll Bring

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• 1–2 years of healthcare experience preferred. New graduates with a demonstrated interest in healthcare are also encouraged to apply.
• Strong communication, interpersonal, and teamwork skills.
• Ability to organize, prioritize, and manage multiple responsibilities in a fast-paced, high-volume environment.
• Strong time management skills with the ability to work independently and stay proactive.
• Comfort learning and navigating multiple computer systems and complex workflows.
• EPIC electronic medical record experience preferred.
• Knowledge of HIPAA confidentiality and privacy requirements.
• A positive, willingness-to-learn mindset, with the ability to identify trends and opportunities for improvement.

Work Environment

• Work takes place in both administrative office and hospital settings.
• This is an in-person, Monday through Friday position.

Additional Job Details (if applicable)

Why Join Mass General Brigham?

• Join a world-renowned healthcare system recognized for excellence in patient care and innovation.
• Grow your career through professional development and advancement opportunities.
• Enjoy comprehensive benefits including competitive pay, health coverage, retirement plans, and paid time off.

Remote Type

Onsite

Work Location

80 Blossom Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $24.94/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.