Practice Manager

Overview: Works for a Federally Qualified Health Center.

Duties and Responsibilities:

• Supervise Clinic operations in conjunction with Director of Facilities & Practice Operations
• Liaison between medical staff, patients, and other external health care delivery services.
• Oversees Medical Clinic Staff functions and duties are aligned with overall operations.
• Promotes, models, mentors, and leads customer service excellence.
• Supervise implementation and adherence of all agency policies
• Participates in the interview selection and recommendation for hiring
• Supervise patient scheduling and flow of patient procedures
• Supervise computer data input by front desk and eligibility staff
• Ensure all patient encounters are checked in and checked out in an accurate and timely manner
• Adhere to budget and budgetary guidelines
• Perform evaluations on front desk & eligibility staff.
• Manage contract reporting calendar and update as necessary
• Supervise compilation of all needed materials for program quarterly reports
• Monitor site-specific productivity goals and objectives for the site.
• Responsible for overseeing adequate medical coverage for designated site
• Provides orientation to new staff.
• Responsible for ensuring front desk & eligibility staffing patterns are conducive to needs at location.
• Coordinates training and continuing education for staff.
• Approve timesheets and PTO for designated staff.
• Responsible for the allocation & reconciliation of petty cash per site.
• Prepares the daily deposit of patient payments for submission.
• Be able to handle customer service issues for staff & patients.
• Other duties as assigned by the Director of Facilities & Practice Operations

Education, Experience, Licensure/Certification and Skills/Abilities Related Requirements:

• College degree preferred (experience may substitute for degree)
• Must have 4 years of experience in a position with managerial responsibilities
• Bilingual in English & Spanish preferred.
• Proficiency in Microsoft word and Outlook.
• Minimum typing speed of 35 wpm.

Continuing Education and Training Requirements:

Participates in training required by the funding source and/or required by licensing board.