Principal Technical Program Manager

Job Description

As an Executive Director on Chief Technology Office's Portfolio Management & Governance team, you will drive core elements of portfolio planning, investment governance, executive reporting, and process/tooling improvement across a large global technology portfolio. This is a hands-on individual contributor role: you will execute and own defined workstreams end-to-end, operate with strong autonomy, and influence stakeholders through clear, data-driven insights. You will help translate strategy into execution-ready plans and contribute to the teams broader transformation agenda—streamlining processes, improving data quality and tooling, strengthening controls and audit readiness, and personally building and operating AI-enabled solutions to increase efficiency and quality.

Elevate your career by steering multi-faceted tech programs, integrating innovative solutions for a dynamic impact across global operations.

Job Responsibilities

• Portfolio planning & investment hygiene: Drive the annual planning cycles for the Chief Technology Office, in partnership with Finance & Business Management; own discrete planning workstreams as assigned; set standards, calendars, and guardrails; Establish quarterly planning activities.
• Data-driven portfolio management & hygiene: Use robust data analysis to manage the portfolio, identify trends, gaps, and emerging risks, and lead efforts to strengthen portfolio hygiene through accurate, complete, and timely data. Establish disciplined routines to monitor data quality, resolve exceptions, and translate insights into actionable recommendations for prioritization, investment decisions, and executive reporting.
• Portfolio governance & oversight: Enhance the governance operating model for Chief Technology Office's portfolio; ensure investment decisions align with strategy and financial targets. Maintain intra-year controls for reprioritization, funding moves, and exception management. Provide transparency, actionability, and clear recommendations to senior stakeholders; escalate risks, issues, and roadblocks early.
• Executive insights & reporting : Produce executive-ready insights on budget vs. actuals vs. forecast, delivery health, value realization , and risk posture; Establish consistent metrics and dashboards; ensure parity across self-serve APIs and curated views.
• Process excellence, tooling & AI enablement: Identify and implement targeted improvements across the portfolio lifecycle: intake → prioritization → approval → tracking → value realization; Partner with product/engineering teams and platform owners to improve tooling adoption, data quality, and automation; Apply AI-enabled approaches to increase efficiency and quality
• Risk, controls & audit readiness: Embed strong controls in portfolio processes; maintain audit-ready evidence, lineage, and documentation. Develop and implement strategic technical program plans, aligning with organizational goals and cross-functional collaboration
• Stakeholder management & influence: Partner with Engineering, Product, Finance, and Business Management to align on priorities, dependencies, and outcomes. Coordinate with enterprise investment governance and line-of-business stakeholders to ensure consistency and compliance.
• Sets enterprise strategy for reuse-first adoption of enterprise-authorized AI capabilities within the work environment to accelerate program planning, risk synthesis, and executive reporting, with human-in-the-loop validation and appropriate handling of sensitive data.
• Defines and enforces enterprise guardrails for AI-assisted and agentic workflows used in program governance and delivery routines, including control boundaries, traceability/auditability, and review/approval expectations aligned to resiliency and security standards.

Required qualifications, capabilities, and skills

• 7+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in large organizations
• Demonstrated proficiency in technical solutions, vendor product knowledge, managing vendor relations, and implementing solutions
• Advanced analytical reasoning skills, applying critical thinking and problem-solving techniques to break down business, technical, and operational objectives
• Strong background in data and analytics, with demonstrated experience using large, complex datasets to manage portfolio performance, assess investment and delivery health, identify trends and risks, and drive portfolio hygiene through data quality controls, reconciliation, and actionable reporting.
• Proven ability in leading through change, managing dependencies, and controlling change in high-pressure, shifting environments
• Advanced expertise in stakeholder management, establishing productive relationships, and driving beneficial outcomes aligned with firm objectives
• Ability to lead complex technology project and program execution, managing resources, budgets, and timelines while mitigating risks and addressing roadblocks
• Partner with key stakeholders to guide selection and implementation of appropriate technologies, platforms and software tools leveraging advanced technical fluency
• Deliver continuous improvement by identifying process optimization opportunities, incorporating best practices, and staying abreast of emerging technologies
• Demonstrated experience leading safe adoption of enterprise-authorized AI capabilities within the work environment at firm scale, including validation practices, data sensitivity considerations, and measurable delivery outcomes.
• Ability to establish governance and decision frameworks for AI-assisted and agentic workflows, including human approval checkpoints and auditability aligned to resiliency, security, and operational risk expectations.

Preferred qualifications, capabilities, and skills

• Hands on experience with AI-enabled workflow improvements and practical governance considerations (quality, traceability, risk management).

Employer Description

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Organization Description

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.