Product Analyst I

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Product Analyst I

About your role:

Fiserv is a world-class data and analytics organization delivering the next generation of powerful data insights and decisioning solutions to financial institutions, fintech companies, consumer and business credit bureaus, government agencies, and merchants.

As a successful Product Analyst, you will serve as the primary liaison between Fiserv and our clients, providing support and consultation on the use of Fiserv products. You will work directly with some of the largest financial institutions in the world. In this vital role, you will have a direct impact on the client experience by helping ensure the highest levels of service and quality are consistently delivered to our customers.

What you'll do:

• Develop strong product knowledge and provide service support to clients and internal partners.
• Work closely with clients and internal partners to troubleshoot, research, and resolve product inquiries and issues affecting clients’ use of Fiserv products.
• Take a “Client First” approach by providing consultative service that supports client and company objectives.
• Cultivate positive relationships with clients and internal partners.
• Respond to client inquiries and research issues related to credit card processing.
• Research and provide information regarding client inquiries received through phone, email, or support tickets.
• Resolve customer inquiries as they are reported by applying system knowledge and consulting internal subject-matter experts as needed.
• Participate in on-call coverage and after-hours support on a rotating or as-needed basis to support incident response outside normal business hours.

Experience you'll need to have:

• Bachelor’s degree in Business, Finance, or an equivalent field or combination of education and experience.
• Three or more years of advanced client support experience.
• Two or more years of financial processing or financial technology experience.
• Strong verbal and written communication skills.
• Strong customer-service orientation.

Experience that would be great to have:

• Knowledge of Fiserv systems, including PCF, DMM, ACS, OCS, FDWC, Dialer, and/or Rules.
• Experience utilizing Splunk or similar monitoring and analysis tools to investigate application behavior, system events, and client-impacting issues.
• Knowledge of API concepts and integrations, including request and response processing, data exchange, and troubleshooting integration-related issues.
• Knowledge of file transmission concepts and processes, including secure file exchange, file processing, and troubleshooting transmission or processing failures.

How you'll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.