Production Support Engineer

Overview

The Infosys Engineering unit is dedicated to amplifying product-centric value delivery through innovative engineering solutions. We focus on adopting a data-first approach to engineering and value-stream management, enabling real-time visibility into the flow of value. Our team leverages advanced technologies such as AI, ML, and predictive analytics to drive continuous improvement, enhance delivery processes, and accelerate time to market. Join us to be part of a team that is at the forefront of engineering innovation, delivering intelligent insights and empowering stakeholders to achieve hyper-productivity and sustainable growth.

Job Description

In the assigned Job Role of Technology Consultant 1, your Area Of Responsibility will be as below:

⦁ Assist in conducting targeted interviews and workshops to capture user needs, and ensure accurate documentation of stakeholder requirements
⦁ Participate in design discussions to capture software specifications, and aid in creation of process documentation.
⦁ Develop, refine, and document code for new software applications, following detailed design specifications to meet user requirements
⦁ Execute test plans, analyse outcomes, and report defects to the development team, to facilitate enhancement of software performance
⦁ Support the integration of new software features, facilitating smooth transitions within the existing system infrastructure
⦁ Monitor and troubleshoot live applications, ensuring prompt resolution of issues and creation of comprehensive documentation for ongoing system maintenance
⦁ Systematically document coding practices, testing methodologies, and technical solutions, thereby enriching team's knowledge repository

Your contribution to the team:

⦁ An agile mindset with effective communication and problem-solving skills.
⦁ The ability to work on majority of the areas as part of SDLC lifecycle
⦁ Passion for innovating solutions that drive progress and meet future challenges.
⦁ A proactive approach to monitoring and resolving production issues before they escalate.
⦁ Commitment to continuous learning, knowledge sharing, and fostering team development

Required Skill and Experience

Power Center, Oracle/PL SQL, Unix/Linux, Remdy

Preferred Skill and Experience

Monitoring, incident resolution, ETL and batch troubleshooting, data validation
ooking Production Support Engineer with 2 years of experience to support enterprise data integration, batch-processing, and marketing automation applications. The role will focus on production monitoring, incident resolution, ETL and batch troubleshooting, data validation, operational stability, and coordination across application, database, infrastructure, ETL, and business teams.
• Provide L2/L3 production support for enterprise ETL, data-processing, and batch applications.
• Monitor Informatica PowerCenter/IICS mappings, sessions, workflows, tasks, and data loads; analyze logs and coordinate recovery for failed or delayed jobs.
• Monitor Autosys schedules and dependencies, perform approved reruns/recovery activities, and ensure critical batch processing completes within SLA.
• Use Oracle SQL/PLSQL to investigate data issues, validate source-to-target data, reconcile record counts, and identify missing, duplicate, or incorrect records.
• Perform Unix/Linux production-support activities such as log analysis, file validation, process monitoring, and shell-based troubleshooting.
• Support AWS-based processing, including S3 file/data movement and CloudWatch monitoring and alert investigation.

Additional Required Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Additional Details

Estimated annual compensation range for this role will be as follows:

Jersey City, NJ: $ 82,419 to $ 126,600
Pennington, NJ: 76,071 to $119,836

EEO/About Us

Benefits

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Technical/Domain Skill 1

Technology|Oracle Apps Technical|Oracle Apps PL/SQL

Technical/Domain Skill 2

Technology|Cloud Platform|AWS Core services

Technical/Domain Skill 3

Technology|Infrastructure-Server Administration|monitoring and maintenance

Technical/Domain Skill 4

Technology|Cloud Security|AWS - Identity Management

Work Location

Dallas, TX

Country

USA

State / Region / Province

Texas

Company

ITL USA

Interest Group

Infosys Limited

Job Role

Technology Consultant 1

Career Role

Technology Analyst - US