Receiving Agent

Job Title: Receiving Officer

Department: Security/Loss Prevention

Supervisor: Receiving Supervisor/ Director of Security

Turnberry Ocean Colony is a premier luxury residential community located along the beachfront of Sunny Isles, Florida. Renowned for its world-class amenities, elegant environment, and commitment to exceptional service, Turnberry offers a professional yet welcoming workplace culture. Our team takes pride in upholding the highest standards of excellence, working together to deliver an unparalleled experience for our residents and guests.

POSITION SUMMARY:

Ensure the highest level of resident and guest satisfaction by offering prompt, professional, courteous, and dedicated services. Actively contribute to the department in order to complete tasks, meet goals, or manage projects. Overall, this position is responsible for and dedicated to providing recognition, satisfaction, and value to the residents and their guests, while continuously improving efficiency, accuracy, productivity, and service standards.

BENEFITS

• 401(k) Program with 3.5% Employer Match
• Health Insurance with up to 90% Employer coverage
• Dental & Vision Insurance
• Company Paid Life insurance
• Voluntary Life Insurance Packages
• 9 Paid Holidays & up to 22 PTO Days
• Employee Meal Program
• Complimentary Parking
• Monthly Employee socials & Birthday Celebrations
• Annual Holiday Bonus

POSITION RESPONSIBILITIES:

• Greeting all Residents and Guests warmly
• Receiving all shipments and packages
• Recording and track shipments and packages
• Communicate all entries effectively with the Director of Security & relevant parties
• Contacting unit owners to advise of package arrival at the property
• Conducting routine audits of the receiving area to ensure packages are accounted
• Actively identifying safety hazards and breaches of security and communicating these hazards immediately to the appropriate departments
• Ability to check video footage, capture and retain video
• Delivering packages to residents in a timely manner
• Accurately compiling all appropriate reports in accordance with company policies and procedures
• Monitoring all vendors, visitors, movers, and employees entering and leaving the facilities
• Taking feedback from residents
• Following all points of SOP for the opening and closing of their shift
• Always supporting safe work habits and a safe working environment

SPECIAL REQUIREMENTS/PHYSICAL DEMANDS:

• Excellent problem-solving and critical-thinking skills
• Must have 2+ years with direct package services and working with vendors. (Either in luxury hotel/ condo, UPS, USPS, FedEx, or similar)
• Must have a positive attitude with the ability to remain flexible and patient
• Excellent organizational and multitasking skills
• Prolonged periods of standing and walking
• This role is Mon-Fri, but must be flexible to work weekends or holidays, if needed.
• Must be able to lift up, carry, push, or pull up to 50 pounds

Turnberry Ocean Colony reserves the right to amend the job description at any time.