Receptionist

The Receptionist serves as the first point of contact for employees, visitors, contractors, and vendors entering the facility. This role is responsible for delivering exceptional customer service while maintaining strict adherence to security, access control, visitor management, administrative support, and facility coordination requirements.

Compensation & Benefits

Pay Range: $21.00 - $25.00 per hour

Compensation is based on experience, qualifications, skills, certifications, and market conditions.

Benefits may include:

• Medical, Dental, and Vision Insurance
• Paid Time Off
• Paid Holidays
• 401(k)
• Career Development Opportunities
• Employee Assistance Programs

The Receptionist plays a critical role in supporting daily operations by ensuring reception coverage, managing visitor registration and badging processes, coordinating meeting rooms and catering services, handling incoming mail and packages, supporting facility service requests, and maintaining compliance with all company security, safety, and confidentiality standards.

The ideal candidate is professional, organized, customer-focused, and capable of working independently in a fast-paced corporate environment.

Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit Annual Benefits-Staff and Management

Qualifications

Minimum Qualifications

Required

• High School Diploma or GED.
• Minimum 2 years of customer service, receptionist, administrative support, concierge, hospitality, or office support experience.
• Experience working with Microsoft Office applications.
• Strong verbal and written communication skills.
• Ability to handle confidential information appropriately.
• Ability to multitask and prioritize competing responsibilities.
• Professional appearance and demeanor.
• Ability to successfully pass any site-specific background requirements.

Preferred

• Experience supporting corporate office environments.
• Experience with visitor management systems.
• Experience with access control or security procedures.
• Experience coordinating meetings, events, or catering requests.
• Experience using facility management software such as PlanOn.

Required Knowledge & Skills

Technical Skills

• Microsoft Outlook
• Microsoft Teams
• Microsoft Word
• Microsoft Excel
• Visitor Management Systems
• Calendar Scheduling
• Service Request Systems
• Data Entry and Recordkeeping

Behavioral Competencies

• Professionalism
• Customer Service Excellence
• Attention to Detail
• Organization
• Time Management
• Accountability
• Communication
• Problem Solving
• Adaptability
• Confidentiality

Physical Requirements

• Ability to sit or stand for extended periods.
• Ability to use computers, telephones, and office equipment throughout the workday.
• Occasionally lift or move packages up to 25 pounds.
• Ability to travel throughout the facility as required to support meetings, deliveries, and visitors.

Working Conditions

• Office and reception environment.
• Frequent interaction with visitors, contractors, vendors, and executive personnel.
• Fast-paced environment requiring frequent task prioritization.
• Exposure to confidential and sensitive information.

Success Factors (First 90 Days)

A successful receptionist will:

• Independently manage visitor registration and badging processes.
• Maintain 100% badge accountability.
• Process mail and packages accurately and timely.
• Coordinate meetings and catering requests effectively.
• Demonstrate strong customer service and communication skills.
• Maintain compliance with all site security and safety requirements.
• Effectively support reception operations with minimal supervision.

Responsibilities

Essential Job Duties

Reception Operations

• Maintain continuous coverage of the reception desk during assigned business hours.
• Serve as the primary point of contact for visitors, contractors, vendors, and employees.
• Provide professional customer service while representing company standards and values.
• Answer and route incoming calls, emails, and inquiries appropriately.
• Ensure reception areas remain organized, professional, and visitor-ready.

Visitor Management & Security

• Welcome and register visitors in accordance with site access control requirements.
• Verify visitor identity, authorization, host information, and purpose of visit.
• Issue and track temporary visitor badges.
• Maintain visitor logs and visitor management systems.
• Enforce site badging requirements and visitor escort policies.
• Monitor entry and exit activity to support facility security.
• Immediately report suspicious activity, unauthorized access attempts, or security concerns.

Badge Accountability

• Perform daily badge inventory reconciliation.
• Track issuance and return of temporary and extended visitor badges.
• Investigate and document missing badge discrepancies.
• Coordinate with Security personnel regarding badge control concerns.

Mail & Package Management

• Receive, sort, date-stamp, and distribute incoming mail.
• Process incoming package deliveries and maintain accurate tracking records.
• Notify recipients of deliveries.
• Maintain secure package storage areas.
• Ensure packages are released only to authorized recipients.

Meeting & Event Support

• Coordinate conference room reservations and updates.
• Assist with meeting logistics and visitor accommodations.
• Coordinate approved catering requests and room setup requirements.
• Support event preparation as needed.

Administrative Support

• Monitor shared mailboxes and departmental requests.
• Generate and track service requests through facility management systems.
• Support office supply inventory and replenishment processes.
• Maintain bulletin boards, communication boards, and administrative records.
• Provide cross-site administrative support when required.

Safety & Compliance

• Follow all company safety policies and security procedures.
• Protect confidential employee, visitor, and company information.
• Participate in emergency response and evacuation support activities.
• Escalate safety, security, or compliance concerns immediately.
• Maintain accurate documentation and records.