Receptionist

Primary Purpose:

To contribute to effective and efficient flow of communication throughout the Department by prompt and courteous handling of all inquiries and visitors. Answer telephone console; interact positively with general public, clients and staff to effect an efficient flow of communication.

Qualifications:

Education/Certification:

• High school diploma or GED certificate

Special Knowledge/Skills:

• Ability to effectively utilize computers with a minimum typing speed of 45 words per minute
• Demonstrate aptitude or competence for assigned responsibilities
• Ability to speak clearly, articulately and in a pleasant tone
• Possess good oral communication skills
• Ability to follow verbal and written instructions

Experience:

• PBX telephone experience

Major Responsibilities and Duties:

• Serve as a receptionist for the Administration Building.
• Greet all visitors courteously, determine their needs, check appointment, and direct them to proper person.
• Operate a centralized telephone console to relay incoming, outgoing, and interoffice calls.
• Respond appropriately to requests for information.
• Answer questions of callers according to Department policy.
• Disseminate information in accordance with supervisory directives.
• Report immediately the presence in the building of any visitor who bypasses the reception desk or any suspicious activity or unusual behavior on the part of visitors.
• Maintain a list of staff members’ names, room locations, and telephone extensions to expedite relaying of calls.
• Assist with mail processing, collection, and distribution when necessary.
• Sign for the delivery of packages, supplies and other items when delivered to the building.
• Notify the division or employee of deliveries and have them sign receipt of the delivery.
• Perform light typing as required.
• Maintain a neat work station.
• Maintain a warm personality, positive attitude and neat appearance.
• Maintain confidentiality of information.
• Perform other duties as assigned.