Receptionist

Overview

Illinois CancerCare is seeking a friendly, detail-oriented Front Office Receptionist to join our Peoria clinic team. As a member of our front office team, you’ll be the first point of contact for patients and guests, helping ensure a smooth and welcoming experience from check-in through registration.

You’ll play a key role in supporting our mission by welcoming patients, accurately collecting patient information, helping them complete required forms, and verifying insurance.

Pay & Benefits

• Expected Hiring Pay Range: $15.00-$20.00 per hour
  (Based on experience, education, and other factors)
• Medical, dental, and vision insurance (multiple plan options)
• Special wellness programs – Maven, HingeHealth, Livongo, Vitality, and Wondr
• 401(k) retirement plan with employer contributions
• Company-paid life, short-term, and long-term disability insurance
• Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
• Paid time off and holidays
• Employee Assistance Program (EAP)
• Discounts through our Perks Program

Responsibilities

What You’ll Do

• Greet and receive all who enter the main Peoria campus including patients, family members, guests, and general public.
• Check-in all patients & verify demographic information and notify Patient Registrars of any insurance changes immediately before sending them to the next department.
• Collect Co-pays or document reason for no collection in the billing system and collect ABN payments (Advanced Beneficiary Notice) as instructed.
• Communicate and/or seek appropriate information with all clinical departments concerning patient concerns/needs prior to sending to next department.
• Complete New Patient registration process for Peoria & clinic patients including the completion and signatures of all paperwork, copies of insurance cards and an ID, as well as obtaining a patient photo for the chart and updating the information to the EMR & billing software.
• Responsible for explaining and obtaining signatures on Patient Financial Agreement, HIPAA (Privacy Notice), E-Prescribing Consent form and Release of Medical Information form.
• Identify indigent/potential reimbursement problems and direct information. Provide information to the patient about Financial Hardship.
• Follow-up with clinic staff and patients to ensure completeness of data obtained.
• Assist with basic billing questions and payments, walk in patients, yearend/first of the year insurance rush.
• Maintain Lobby area in a neat and orderly manner.
• Assist with duties of all positions of the Patient Registration Team.
• Other duties as requested or assigned.

Qualifications

What We’re Looking For

• High school diploma or GED (required)
• Experience in a medical office setting preferred
• Strong customer service and communication skills
• Ability to multitask and remain calm in a fast-paced environment

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, operate a calculator, telephone, copier and other such office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves contact with patients and public.

What We’re Looking For

• High school diploma or GED (required)
• Experience in a medical office setting preferred
• Strong customer service and communication skills
• Ability to multitask and remain calm in a fast-paced environment

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, operate a calculator, telephone, copier and other such office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves contact with patients and public.

What You’ll Do

• Greet and receive all who enter the main Peoria campus including patients, family members, guests, and general public.
• Check-in all patients & verify demographic information and notify Patient Registrars of any insurance changes immediately before sending them to the next department.
• Collect Co-pays or document reason for no collection in the billing system and collect ABN payments (Advanced Beneficiary Notice) as instructed.
• Communicate and/or seek appropriate information with all clinical departments concerning patient concerns/needs prior to sending to next department.
• Complete New Patient registration process for Peoria & clinic patients including the completion and signatures of all paperwork, copies of insurance cards and an ID, as well as obtaining a patient photo for the chart and updating the information to the EMR & billing software.
• Responsible for explaining and obtaining signatures on Patient Financial Agreement, HIPAA (Privacy Notice), E-Prescribing Consent form and Release of Medical Information form.
• Identify indigent/potential reimbursement problems and direct information. Provide information to the patient about Financial Hardship.
• Follow-up with clinic staff and patients to ensure completeness of data obtained.
• Assist with basic billing questions and payments, walk in patients, yearend/first of the year insurance rush.
• Maintain Lobby area in a neat and orderly manner.
• Assist with duties of all positions of the Patient Registration Team.
• Other duties as requested or assigned.