Receptionist - State Farm Agent Team Member

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development

Customer Service Representative / Receptionist

State Farm Agent Team | Edmond, OK
Full-Time | Monday–Friday
Pay: $15–$17/hour + performance incentives

Join Our Team

Are you friendly, dependable, organized, and great with people?

Our growing State Farm insurance office in Edmond, Oklahoma is looking for a Customer Service Representative / Receptionist to join our team.

This is more than a traditional receptionist role. You'll be an important part of our customer experience—helping customers with their insurance needs, solving problems, handling service requests, and making sure every person who contacts our office feels taken care of.

Insurance experience is NOT required. We're willing to train the right person who brings a positive attitude, strong work ethic, and willingness to learn.

What You'll Do

• Answer incoming calls, texts, and emails professionally
• Greet customers and create a welcoming office experience
• Assist with billing, payments, policy changes, documents, and general questions
• Follow up on customer requests and help resolve issues
• Schedule appointments and manage office communications
• Maintain accurate customer records
• Help customers understand their insurance and next steps
• Identify customer needs and connect them with the appropriate team member
• Work with our team to deliver an exceptional customer experience

What We're Looking For

You may be a great fit if you:

• Genuinely enjoy helping people
• Communicate confidently and professionally
• Are dependable, punctual, and organized
• Have strong attention to detail
• Can multitask in a fast-paced environment
• Take ownership and follow through
• Are comfortable with computers and learning new systems
• Have a positive attitude and enjoy working as part of a team
• Are coachable and interested in professional growth

Previous customer service, administrative, banking, hospitality, or insurance experience is a plus, but we're more interested in finding the right person than the perfect résumé.

Compensation & Benefits

• $15–$17/hour, based on experience and licensing
• Performance-based bonuses and incentives
• Paid time off
• Paid holidays
• Monday–Friday schedule
• No regular nights or weekends
• Insurance licensing assistance
• Training and professional development
• Opportunities for advancement

No Insurance Experience? No Problem.

If you're the right fit, we'll help you learn the business. Depending on your responsibilities, you may be required to obtain an Oklahoma insurance license.

We're looking for someone who takes pride in providing great service, solving problems, and building relationships with customers.

If you want to join a team where your work matters and you have the opportunity to grow, we'd love to meet you.

Apply through Indeed with your résumé and tell us briefly: What does great customer service mean to you?

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.