REGISTRATION COORDINATOR

JOB TITLE: Registration Coordinator
DEPARTMENT: Patient Financial Services
REPORTS TO: Revenue Cycle Director/PFS Manager

JOB SUMMARY
The Registration Coordinator is responsible for ensuring accurate and timely patient registration, insurance verification, and collection of required documentation and payments. This position supports daily registration operations by monitoring accuracy, auditing patient accounts, assisting with staff training, and ensuring compliance with regulatory and insurance requirements. The Registration Coordinator collaborates with clinical and administrative departments to resolve registration discrepancies, improve processes, and support accurate billing and quality patient service.

JOB REQUIREMENTS
High School diploma or GED preferred. Will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential task of the job.

EXPERIENCE
Experience in a hospital setting, physician office and financial area preferred. Physician office, registrations, pre-registration experience preferred. Cash collections experience preferred. Insurance-related experience preferred.

SKILLS

• Must possess a high degree of confidentiality in all matters with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
• Must have strong interpersonal skills with the ability to communicate with staff and public in a friendly, courteous and helpful manner.
• Must have excellent customer service skills.
• Ability to adapt to all situations in a professional manner.
• Must have excellent organizational skills with the ability to multi-task.
• Must have well-developed verbal and written communication skills.
• Efficient computer and keyboarding skills.
• Must have ability to learn and use Microsoft Office Suite products including Word and Outlook.
• Ability to learn new computer software applications.
• Detail oriented.
• Exceptional phone etiquette.

ESSENTIAL FUNCTIONS

• Collect co-pay/deposit based on the verification information obtained, generate a receipt after entering payment into the system.
• Maintain strict confidentiality of patient information
• Recommends to the lead/supervisor/director regarding updates to the policy and procedure that supports our values and are intended to increase efficiency and promote data integrity
• Notify VA within 12 hours of registration for notification of facility entrance.
• Makes patient type changes based on information from Case Management, Quality and HIM departments.
• Verifies all insurance benefits and obtains pre-certification from various third-party payers. Enters data into the computer system as a cross-reference.
• Has extensive knowledge of insurance plan requirements.
• Understanding of all regulatory and insurance requirements ensuring that changes are incorporated in a daily job function.
• Assure the registration process is maintained in a professional manner, maintaining continual registration accuracy to a 95% with accepted error rate of 5%.
• Daily audit of all registrations with staff understanding own errors and correcting claims within 24 hours of registration to ensure accurate billing processes.
• Explain the required form and obtain signatures. Example of forms: Condition of Service, HIPPA, MSPQ, IMM, MOON, ABN. Provide copies of signed documents to the patient.
• Require from all patients the insurance information/CARD front and back, legal identification, and physician order for every registration process. Calling the provider to obtain the orders is acceptable. Scan all documents into the patient account and notate action.
• Recognizes situations that require supervisor/director assistance.
• Continual training for all staff in the requirements and process for TRAUMA and CODE patients in the ED setting.
• Shows initiative to cross-train in all areas of registration and become proficient in those areas.
• Demonstrates the ability to handle varying tasks and setting priorities.
• Demonstrate the ability to manually perform downtime procedures. When downtime has been activated, the staff will enter all downtime data into the system immediately. Once entered can then begin registration process.
• Follows policy, procedures and safety standards. Complete required education assignments.
• Works toward achieving goals and objections and participates in Quality improvement initiatives as requested.
• Displays competence in use of all Information Computer Systems that supply information regarding patient registration.
• Refers patient concerns regarding their billing to the customer service department within the PFS Department.

SECONDARY FUNCTIONS
Other duties as assigned.