Registration Representative

POSITION OVERVIEW: (non-exempt)

Perform all functions of reception, scheduling, patient registration and collection of co-payments and/or patient due balances in an accurate timely manner. Assist in duties of business office functions of scanning, faxing, and system work queues.

QUALIFICATIONS:

• High School Diploma required.
• Medical Assistant Program completion or one to two years college is preferred.
• Experience in medical office inclusive of provider scheduling desirable.
• Knowledge of medical terminology, insurance entry and eligibility processes helpful.
• Experience with automated systems and knowledge of various PC programs including Microsoft Word and Excel preferred.

ACCOUNTABILITY:

Reports to Registration Manager

DIRECT REPORTS:

None

POSITION-SPECIFIC REQUIREMENTS:

• Understands the ethics of confidentiality and can be trusted with confidential information.
• Responsible for prompt, courteous reception and processing of all patients presenting to the clinic.
• Obtains correct and pertinent information required to complete the registration process in a timely manner.
• Make patients feel comfortable and welcome in the office.
• Obtain signatures pertinent to the registration process.
• Obtain insurance coverage and verify insurance eligibility by sources available.
• Attempt to collect co-payment for current visit and patient due balance if applicable.
• Perform entry of collected payment(s) into the computer system using the cash drawer function.
• Daily balance of individual cash drawer for accuracy.
• Verify and update all demographic information.
• Answer the telephone promptly, courteously and professionally.
• Route calls and/or take messages when appropriate.
• Ask pertinent questions to schedule appointments appropriately using established scheduling guidelines. Accurately enter patient appointments into computer system.
• Scan patient information accurately to patient’s medical record using appropriate scan matrix rules for documentation type and description labeling.
• Shares in responsibility of work queue assignments.
• Attends all required health center meetings and in-services.
• Performs other related duties as requested or required.

WORK ENVIRONMENT:

• Works in a well-illuminated, climate-controlled environment
• May come in contact with hazardous chemical or treatment modalities
• Possibility exists of exposure to communicable diseases
• Involvement in patient care may result in unavoidable work-related illness or injury
• Work environment is comfortable, with minimal exposure to physical hazards
• Moderate to loud noise environment when machines/equipment in use
• Involvement in checking in/moving of supplies may result in unavoidable work-related injury
• Must be constantly alert for patient/family emergency situations