Registration Specialist

Position Summary

Are you organized, detail-oriented, and passionate about providing excellent customer service? We are looking for an Administrative Registration Specialist who enjoys helping others and thrives in a fast-paced, team-oriented environment.

In this role, you will play an important part in creating a positive first impression for our clients by guiding them through the registration process and ensuring their information is accurately entered into our Electronic Health Record (EHR) systems. From verifying insurance coverage to completing necessary documentation, you will help ensure a smooth and welcoming experience while supporting the delivery of quality services.

Key Responsibilities

• Create new client records and complete registrations in Electronic Health Record (EHR) systems.
• Assist clients with completing Job & Family Services Medicaid applications, as needed.
• Enter initial insurance verification information and payer details into EHR systems.
• Enroll clients in applicable county board systems and upload supporting payer information.
• Scan, upload, and maintain registration documents within client records to ensure accurate and complete documentation.
• Collect payments at the time of registration, when applicable.
• Provide friendly, professional assistance while maintaining client confidentiality and appropriate professional boundaries.
• Perform other duties as assigned to support the administrative team and overall operations.

Required Knowledge, Skills & Abilities

The ideal candidate will bring a combination of strong administrative skills, attention to detail, and a genuine commitment to customer service.

• Excellent written and verbal communication skills.
• Strong customer service skills and the ability to create a welcoming, positive experience for clients.
• Exceptional attention to detail, organization, and time management skills, with the ability to manage multiple priorities.
• Intermediate computer skills, including familiarity with Electronic Health Record (EHR) systems and insurance processes.
• Understanding of confidentiality requirements and the ability to maintain appropriate professional and clinical boundaries.
• Intermediate administrative and clerical skills, including general office duties, reception, and recordkeeping.
• Ability to work proactively and independently while contributing positively to a collaborative team environment.
• Strong problem-solving skills and the ability to adapt to changing priorities in a fast-paced setting.

Job Requirements

• High School Diploma or High School Equivalency.
• Minimum of two years of experience in an administrative role.

Essential Functions & Physical Demands

Positional Requirements

• Driving as required by assigned job duties.
• Constant sitting.
• Infrequent standing and walking.

Gross Mobility

• Rare climbing or crawling.
• Infrequent balancing, stooping, kneeling, or crouching.
• Frequent to constant reaching and handling.

Sensory Requirements

• Rare tasting and smelling.
• Infrequent use of color vision.
• Occasional use of far visual acuity, depth perception, and field of vision.
• Frequent use of near and midrange visual acuity and visual accommodation.
• Frequent to constant talking.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.