Remote Call Center Representative

Healthcare Call Center Representative

Fully Remote | Full-Time | Contract-to-Hire

Employment Type: Contract-to-Hire (3-4 month contract through Medix)
Pay Rate: $16.80/hour
Start Dates: August 3rd & September 14th
Location: Fully Remote

About the Role

We are seeking a Remote Healthcare Call Center Representative to join a Patient Access team supporting patients with appointment scheduling and general healthcare inquiries. This role serves as the first point of contact for patients and requires excellent communication skills, attention to detail, and the ability to thrive in a fast-paced, high-volume call center environment.

This opportunity is ideal for candidates who enjoy helping others, have healthcare customer service experience, and are comfortable working independently in a structured remote setting.

Responsibilities

• Handle 40-80+ inbound patient calls daily in a high-volume contact center environment
• Schedule, confirm, reschedule, and cancel patient appointments accurately
• Assist patients with general questions and provide clear, professional support
• Route calls appropriately to specialty departments or additional resources
• Utilize Epic EMR to complete appointment scheduling and documentation
• Follow established scheduling procedures, workflows, and quality standards
• Maintain performance metrics related to call quality, accuracy, and productivity
• Participate in coaching sessions, feedback discussions, and quality assurance reviews

Required Qualifications

• High school diploma or equivalent (proof required)
• Strong verbal communication and customer service skills
• Ability to manage a high volume of calls while maintaining accuracy
• Strong attention to detail and organizational skills
• Ability to work independently in a remote environment

Preferred Qualifications

• Bilingual in Spanish and English strongly encouraged
• Previous healthcare scheduling or patient access experience
• Experience working with Epic EMR
• Prior call center experience

Training Requirements

• 4 weeks of mandatory training
• Monday-Friday, 8:00 AM-5:00 PM CST
• No time off permitted during training
• Camera must remain on during training sessions
• Supervised call handling begins during Week 3
• Ongoing coaching and quality reviews continue after training completion

Post-Training Schedule

Schedules are assigned based on business needs and may include:

• 8:00 AM-5:00 PM CST
• 9:00 AM-6:00 PM CST
• 10:00 AM-7:00 PM CST
• 11:00 AM-8:00 PM CST
• 12:00 PM-9:00 PM CST

Weekend availability is required.

Remote Work Requirements

• Minimum 50 Mbps high-speed internet connection
• Hardwired Ethernet connection required (no Wi-Fi, hotspot, or satellite internet)
• Quiet, professional workspace free from distractions and background noise
• Dedicated desk/workstation setup
• Ability to complete required IT and equipment questionnaires

Equipment Provided

• Thin client terminal
• Dual monitors
• Keyboard and mouse
• Webcam
• Wired headset
• Ethernet cable

Candidates must have backup personal equipment available in the event of delays, replacements, or technical issues with company-provided equipment.

Hiring Process

• Internet speed verification
• IT hardware questionnaire completion
• Two professional references
• One-round interview with Contact Center Leadership

Compliance Requirements

• Education verification
• Employment verification
• Background check
• Drug screening
• Health screening

Why Consider This Opportunity?

• Fully remote position with equipment provided
• Contract-to-hire opportunity with potential long-term employment
• Structured training program and ongoing support
• Opportunity to grow within a healthcare organization
• Gain valuable experience in patient access and healthcare operations

* We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

* As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.