Remote Client Services Specialist

Remote Client Services Specialist

Full-Time | Fully Remote | Client Services / Customer Experience
Summary

IMMERSE is seeking a Remote Client Services Specialist to support learners and organizational clients using our immersive language-learning platform. In this fully remote role, you will respond to client questions, help resolve account and platform issues, guide users through learning services, and coordinate with internal teams to deliver a reliable, welcoming experience. The ideal experience in client services, customer support, account coordination, or a related role; strong written and verbal communication skills and the judgment to manage requests accurately in a digital environment.
The Role

As a Remote Client Services Specialist, you will be a dependable point of contact for clients and learners using IMMERSE's technology enabled language-learning experiences. You will help users understand available services, navigate common platform workflows, and access timely assistance. You will balance empathy with clear follow-through, document interactions carefully, and identify recurring issues that could improve the overall client experience. This position is fully remote and requires dependable internet access, a professional home workspace, and the abil ity to collaborate with colleagues online.
What You'll Do

• Respond to client and learner questions through approved support channels, providing clear, courteous, and accurate guidance.
• Assist with account access, onboarding steps, scheduling questions, platform navigation, and routine troubleshooting; escalate technical issues when needed.
• Explain relevant learning features and service processes in plain language without overpromising outcomes or capabilities.
• Record client interactions, requests, resolutions, and follow up actions in the company's designated systems.
• Coordinate with customer success, learning, operations, and technical colleagues to resolve requests and maintain consistent service.
• Monitor open cases, prioritize time-sensitive needs, and follow through until the client understands the next step or resolution.
• Recognize repeated concerns and share practical feedback that may improve help resources, workflows, and user satisfaction.
• Protect confidential client and learner information and follow company procedures for data handling and access.

What We're Looking For

• 2-5 years of professional experience in client services, customer support, customer success, account coordination, or a comparable service-focused role.
• Excellent written and verbal communication, active listening, and a calm, solutions oriented approach.
• Strong organization and attention to detail, including accurate documentation and reliable follow-up across multiple requests
• Confidence learning web-based applications, support tools, and digital collaboration platforms
• Ability to troubleshoot common user issues, recognize when escalation is appropriate, and communicate status updates clearl
• Sound judgment, professionalism, discretion, and a commitment to respectful service for people from varied backgrounds
• Ability to work independently in a fully remote environment while contributing to a collaborative team.
• Availability to work the schedule established for the role and to meet agreed service expectations.

Bonus Points

• Experience supporting education technology, language learning, virtual training, SaaS products, or enterprise customers.
• Familiarity with CRM or ticketing platforms, knowledge bases, and remote communication tools
• Experience assisting international users or working with culturally diverse teams.
• Interest in language learning, digital education, or technology that helps people communicate more confidently.

What We Offer

• Fully remote work, with online collaboration and clear service processes.
• A supportive, team-oriented environment focused on helpful communication, continuous improvement, and learner experience.
• Opportunities to build skills in customer experience, educational technology, and cross-functional problem solving.
• Health insurance, retirement benefits, and paid leave, subject to the company's applicable plans, eligibility rules, and employment policies.
• An opportunity to contribute to a platform designed to help learners and organizations strengthen real world communication.